Sovos North America incident

Connectivity Issues

Minor Resolved View vendor source →

Sovos North America experienced a minor incident on November 18, 2025 affecting Global Tax Determination Portal and Simple Connect API - AP and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:00 PM UTC
Resolved
Nov 18, 2025, 02:30 PM UTC
Duration
2h 30m
Detected by Pingoru
Nov 18, 2025, 12:00 PM UTC

Affected components

Global Tax Determination PortalSimple Connect API - APSimple Connect API - AR

Update timeline

  1. investigating Nov 18, 2025, 12:00 PM UTC

    Sovos experienced intermittent connectivity due to a recent outage with a key service provider. Sovos applied fixes to avoid the service provider until the issues are confirmed resolved.

  2. resolved Nov 18, 2025, 02:30 PM UTC

    Resolved