Sovos North America Outage History

Sovos North America is up right now

Sovos North America had 6 outages in the last 2 years totaling 900h 51m of downtime — averaging 0.2 incidents per month.

There were 6 Sovos North America outages since July 17, 2025 totaling 900h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://us-canada.status.sovos.com/#sales_tax

Minor June 14, 2026

Connectivity Issues

Detected by Pingoru
Jun 14, 2026, 09:45 AM UTC
Resolved
Jun 14, 2026, 11:53 AM UTC
Duration
2h 8m
Affected: TRR Taxport Neutrino XMLTRR Taxport Neutrino OFXTRR Taxport Neutrino SOAP IDMatch
Timeline · 2 updates
  1. investigating Jun 14, 2026, 09:45 AM UTC

    We are experiencing intermittent connectivity issues and are actively troubleshooting. We will provide an update as soon as we know more. This is related to Legacy Formview Interface. The newer taxport interface is not impacted. We will provide an update as soon as it is available.

  2. resolved Jun 14, 2026, 11:53 AM UTC

    The root issue has been identified, and the services are now working as expected. If you continue to experience issues or would like more details about the incident, please reach out to Sovos Support.

Read the full incident report →

Minor May 22, 2026

IRS Real Time TIN Instability

Detected by Pingoru
May 22, 2026, 03:54 PM UTC
Resolved
Jun 15, 2026, 05:35 PM UTC
Duration
24d 1h
Affected: Identity Verification - XMLIdentity Verification - SOAP
Timeline · 2 updates
  1. investigating May 22, 2026, 03:54 PM UTC

    Sovos is seeing instability in the IRS TIN matching service which is causing a high rate of failure for our real-time TIN matching offering. Sovos has engaged with the IRS to resolve the issue and is working to restore service as quickly as possible.

  2. resolved Jun 15, 2026, 05:35 PM UTC

    Sovos is seeing stability in the IRS services and services are now processing normally.

Read the full incident report →

Minor April 14, 2026

Service Disruption

Detected by Pingoru
Apr 14, 2026, 07:00 AM UTC
Resolved
Apr 14, 2026, 10:31 AM UTC
Duration
3h 31m
Affected: Global Tax Determination PortalSovos Sales & Use Tax FilingSovos CertManagerREST APISQ APITaxport PowerviewFormview (Legacy)eStatements API - XMLeStatements API - SOAPTMS PowerviewOFX APITaxportCorporateEnterpriseeStatementsACA ManagerIdentity Verification - XMLIdentity Verification - SOAPCompass
Timeline · 3 updates
  1. investigating Apr 14, 2026, 07:00 AM UTC

    Earlier tonight (4/13), we identified a service disruption affecting multiple US-based Sovos solutions. The issue was traced to our colocation datacenter provider and is not the result of a Sovos application or security incident. Since that time, our teams have been executing failover to our secondary data center location. We are pleased to report that we are beginning to see services restored and availability improving across affected solutions. We will continue bringing services back online until full restoration is achieved. Some clients may experience intermittent access as services are transitioned to the secondary environment. We ask for your continued patience as we work toward full resolution. Updates will be posted as restoration progresses.

  2. identified Apr 14, 2026, 09:04 AM UTC

    Service in our primary data center environment has been restored. To minimize ongoing impact, we are now transitioning services back to the primary location. API connectivity may be temporarily affected during this transition. We will provide a final update once the transition is complete and all services are fully operational.

  3. resolved Apr 14, 2026, 10:31 AM UTC

    All US-based Sovos solutions have been fully restored and transitioned back to our primary data center environment. All services are operating normally at this time. We appreciate your patience throughout today’s disruption. If you continue to experience any issues, please contact your Sovos support representative.

Read the full incident report →

Minor February 2, 2026

Intermittent Connectivity Issue

Detected by Pingoru
Feb 02, 2026, 05:00 PM UTC
Resolved
Feb 13, 2026, 05:24 PM UTC
Duration
11d
Affected: eStatements API - XMLeStatements API - SOAPOFX APIIdentity Verification - XMLIdentity Verification - SOAP
Timeline · 2 updates
  1. investigating Feb 02, 2026, 05:00 PM UTC

    We are experiencing intermittent connectivity issues and are actively troubleshooting. We will provide an update as soon as we know more.

  2. resolved Feb 13, 2026, 05:24 PM UTC

    Services are stable and we are not experiencing any connectivity issues.

Read the full incident report →

Minor December 3, 2025

Recipient and Form Lookup Errors

Detected by Pingoru
Dec 03, 2025, 03:26 PM UTC
Resolved
Dec 05, 2025, 04:53 PM UTC
Duration
2d 1h
Affected: Taxport
Timeline · 2 updates
  1. investigating Dec 03, 2025, 03:26 PM UTC

    Some Users may be experiencing errors when attempting to view recipient and form details in Taxport. We are actively investigating and will provide updates as we have them.

  2. resolved Dec 05, 2025, 04:53 PM UTC

    All issues with viewing forms is resolved and clients should no longer experience any errors.

Read the full incident report →

Minor July 17, 2025

Use Tax Manager Unavailable

Detected by Pingoru
Jul 17, 2025, 08:01 PM UTC
Resolved
Jul 17, 2025, 11:41 PM UTC
Duration
3h 39m
Affected: Sovos Use Tax Manager
Timeline · 2 updates
  1. investigating Jul 17, 2025, 08:01 PM UTC

    Sovos is currently investigating an issue with Use Tax Manager and the product is unavailable. We are actively troubleshooting and will provide updates as we work through a fix.

  2. resolved Jul 17, 2025, 11:41 PM UTC

    Use Tax Manager Access has been restored, and the product is available again.

Read the full incident report →