Sovos North America Outage History
Sovos North America is up right nowPingoru has recorded 10 incidents for Sovos North America: 10 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 4 of 720 (0%) |
| May 2026 | 1 | 224 of 744 (30%) |
| June 2026 | 1 | 114 of 720 (16%) |
| July 2026 | 1 | 151 of 744 (20%) |
| August 2026 | 0 | 18 of 744 (2%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 585 (0%) |
Incidents, newest first
Minor September 1, 2026 TRR Taxport Web Login (1099/ACA - Taxport) - No Outage 7m TRR Taxport Web Login
Started Sep 01, 2026, 04:43 PM UTC· resolved Sep 01, 2026, 04:50 PM UTC
- investigating Sep 01, 2026, 04:43 PM UTC
The outage currently posted is a false alert and there currently is no outage.
- resolved Sep 01, 2026, 04:50 PM UTC
Resolved
Minor July 25, 2026 DR Failover Event 7d 1h Taxport Powerview, Formview (Legacy), TRR Taxport Neutrino XML, TRR Taxport Web Login and 5 more
Started Jul 25, 2026, 04:41 PM UTC· resolved Aug 01, 2026, 06:11 PM UTC
- scheduled Jul 25, 2026, 04:41 PM UTC
Sovos is conducting annual disaster recovery testing. Cut-over to the DR environment is planned for Saturday, July 25, 2026. On this date, products will be inaccessible from 6:00 A.M. to 12:00 P.M. CST.
- resolved Aug 01, 2026, 06:11 PM UTC
DR Event is concluded.
Minor June 14, 2026 Connectivity Issues 2h 8m TRR Taxport Neutrino XML, TRR Taxport Neutrino OFX, TRR Taxport Neutrino SOAP IDMatch
Started Jun 14, 2026, 09:45 AM UTC· resolved Jun 14, 2026, 11:53 AM UTC
- investigating Jun 14, 2026, 09:45 AM UTC
We are experiencing intermittent connectivity issues and are actively troubleshooting. We will provide an update as soon as we know more. This is related to Legacy Formview Interface. The newer taxport interface is not impacted. We will provide an update as soon as it is available.
- resolved Jun 14, 2026, 11:53 AM UTC
The root issue has been identified, and the services are now working as expected. If you continue to experience issues or would like more details about the incident, please reach out to Sovos Support.
Minor May 22, 2026 IRS Real Time TIN Instability 24d 1h Identity Verification - XML, Identity Verification - SOAP
Started May 22, 2026, 03:54 PM UTC· resolved Jun 15, 2026, 05:35 PM UTC
- investigating May 22, 2026, 03:54 PM UTC
Sovos is seeing instability in the IRS TIN matching service which is causing a high rate of failure for our real-time TIN matching offering. Sovos has engaged with the IRS to resolve the issue and is working to restore service as quickly as possible.
- resolved Jun 15, 2026, 05:35 PM UTC
Sovos is seeing stability in the IRS services and services are now processing normally.
Minor April 14, 2026 Service Disruption 3h 31m Global Tax Determination Portal, Sovos Sales & Use Tax Filing, Sovos CertManager, REST API and 15 more
Started Apr 14, 2026, 07:00 AM UTC· resolved Apr 14, 2026, 10:31 AM UTC
- investigating Apr 14, 2026, 07:00 AM UTC
Earlier tonight (4/13), we identified a service disruption affecting multiple US-based Sovos solutions. The issue was traced to our colocation datacenter provider and is not the result of a Sovos application or security incident. Since that time, our teams have been executing failover to our secondary data center location. We are pleased to report that we are beginning to see services restored and availability improving across affected solutions. We will continue bringing services back online until full restoration is achieved. Some clients may experience intermittent access as services are transitioned to the secondary environment. We ask for your continued patience as we work toward full resolution. Updates will be posted as restoration progresses.
- identified Apr 14, 2026, 09:04 AM UTC
Service in our primary data center environment has been restored. To minimize ongoing impact, we are now transitioning services back to the primary location. API connectivity may be temporarily affected during this transition. We will provide a final update once the transition is complete and all services are fully operational.
- resolved Apr 14, 2026, 10:31 AM UTC
All US-based Sovos solutions have been fully restored and transitioned back to our primary data center environment. All services are operating normally at this time. We appreciate your patience throughout today’s disruption. If you continue to experience any issues, please contact your Sovos support representative.
Minor February 2, 2026 Intermittent Connectivity Issue 11d eStatements API - XML, eStatements API - SOAP, OFX API, Identity Verification - XML and 1 more
Started Feb 02, 2026, 05:00 PM UTC· resolved Feb 13, 2026, 05:24 PM UTC
- investigating Feb 02, 2026, 05:00 PM UTC
We are experiencing intermittent connectivity issues and are actively troubleshooting. We will provide an update as soon as we know more.
- resolved Feb 13, 2026, 05:24 PM UTC
Services are stable and we are not experiencing any connectivity issues.
Minor December 3, 2025 Recipient and Form Lookup Errors 2d 1h Taxport
Started Dec 03, 2025, 03:26 PM UTC· resolved Dec 05, 2025, 04:53 PM UTC
- investigating Dec 03, 2025, 03:26 PM UTC
Some Users may be experiencing errors when attempting to view recipient and form details in Taxport. We are actively investigating and will provide updates as we have them.
- resolved Dec 05, 2025, 04:53 PM UTC
All issues with viewing forms is resolved and clients should no longer experience any errors.