Connectivity

Update timeline

1. investigating Nov 18, 2025, 11:54 AM UTC

   We are currently experiencing a complete service outage and degradation stemming from a critical issue with one of our core third-party providers.

2. investigating Nov 18, 2025, 11:58 AM UTC

   We are currently experiencing a complete service outage and degradation stemming from a critical issue with one of our core third-party providers.

3. investigating Nov 18, 2025, 01:43 PM UTC

   We are continuing to investigate this issue.

4. investigating Nov 18, 2025, 02:08 PM UTC

   We are currently experiencing an external service interruption that is affecting our website, playback and other parts of the application. This is due to an outage with Cloudflare, which is a core service provider for many major websites and platforms, including ours. We sincerely apologize for the inconvenience this is causing. Please be assured that this issue is currently not an internal fault with Soundtrack, and our team is monitoring the situation closely. As soon as Cloudflare resolves their outage, our service will automatically return to normal. Temporary workaround is to play cached music which you've already played before. We appreciate your patience while this third-party service is being restored.

5. monitoring Nov 18, 2025, 02:51 PM UTC

   Cloudflare (our third-party service) has implemented a fix and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

6. resolved Nov 18, 2025, 03:36 PM UTC

   Everything is now operating normally and we are resolving this incident as no further issues are observed. If you experience any additional problems, please contact us at: [email protected]