Soundtrack Your Brand had 13 outages in the last 2 years totaling 314h 35m of downtime — averaging 0.5 incidents per month.
There were 13 Soundtrack Your Brand outages since July 19, 2024 totaling 314h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
This incident has been resolved.
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
A fix has been released and we are monitoring the recovery
Service fully restored
We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.
We're aware that some users are experiencing load errors while browsing our website. Our team is on the case and working on a solution.
We're aware that some users are experiencing load errors while browsing our website. Our team has deployed a solution and is monitoring the situation
The incident was resolved.
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels.
The incident was resolved.
We are currently experiencing a complete service outage and degradation stemming from a critical issue with one of our core third-party providers.
We are currently experiencing a complete service outage and degradation stemming from a critical issue with one of our core third-party providers.
We are continuing to investigate this issue.
We are currently experiencing an external service interruption that is affecting our website, playback and other parts of the application. This is due to an outage with Cloudflare, which is a core service provider for many major websites and platforms, including ours. We sincerely apologize for the inconvenience this is causing. Please be assured that this issue is currently not an internal fault with Soundtrack, and our team is monitoring the situation closely. As soon as Cloudflare resolves their outage, our service will automatically return to normal. Temporary workaround is to play cached music which you've already played before. We appreciate your patience while this third-party service is being restored.
Cloudflare (our third-party service) has implemented a fix and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Everything is now operating normally and we are resolving this incident as no further issues are observed. If you experience any additional problems, please contact us at: [email protected]
We are currently investigating this issue.
The incident was resolved.
We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.
We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.
We're aware that some users are experiencing limited functionality while browsing our website and app. Our team is on the case and working to restore all features. We understand how important this is and thank you for your patience as we resolve this matter.
We regret to inform you that our platform is currently experiencing a partial outage that is affecting some services. Users may encounter difficulties accessing any part of our platform, including website, app, and customer support channels
We have identified what was causing the issues and are currently monitoring the traffic
We have now found and resolved the issues with our services
We are monitoring the unusual traffic patterns and are implementing mitigations. Some Sonos players are experiencing difficulties playing music which means that some costumers might have to press play, in order for music to start again. Sorry for any inconvenience but we’re currently working on this. Will update as soon as we know more.
We are currently monitoring unusual traffic patterns, which appear to be originating from the Google Cloud network. Google has confirmed they will be working on this issue over the weekend, so we will keep this incident open. Some Sonos players are experiencing difficulties with playback, which means some customers may need to press play to resume music. We apologise for the inconvenience and will provide updates as soon as we have more information.
This issue has been resolved. If you encounter any further issues, please contact us at [email protected]
We are currently investigating this issue.
The incident is now resolved.
We are experiencing some issues with Sonos, which might have difficulties playing music. Please try switching the playlist or schedule and press play again - to get music to play.
The issue has been resolved.