Resolved on December 20, 2024.
**Date/Time** - Start Date / Time: 13/1/25 04:00 EST (13/1/25 09:00 GMT) - Finish Date / Time: 13/1/25 08:00 EST (13/1/25 13:00 GMT) **Actions** We'll be carrying out a software upgrade on one of our network routers in our US location, to address a bug in it's current version where some interfaces are stuck in a downed state. This will have no effect on customers in our UK location. **Disruption** As our network routers each have a redundant pair, network traffic should continue to pass via the paired router instead. **Estimated Downtime** We don't expect any downtime, but during the maintenance window there will be an increased risk to services as we'll be operating with less network redundancy temporarily.
Update timeline
- resolved Dec 20, 2024, 12:43 PM UTC
**Date/Time** - Start Date / Time: 13/1/25 04:00 EST (13/1/25 09:00 GMT) - Finish Date / Time: 13/1/25 08:00 EST (13/1/25 13:00 GMT) **Actions** We'll be carrying out a software upgrade on one of our network routers in our US location, to address a bug in it's current version where some interfaces are stuck in a downed state. This will have no effect on customers in our UK location. **Disruption** As our network routers each have a redundant pair, network traffic should continue to pass via the paired router instead. **Estimated Downtime** We don't expect any downtime, but during the maintenance window there will be an increased risk to services as we'll be operating with less network redundancy temporarily.
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