Sonassi Outage History
Sonassi is up right nowPingoru has recorded 155 incidents for Sonassi: 10 in the last 12 months and 8 in the last 90 days.
Incidents, newest first
Minor October 21, 2026 Update - PHP Security Maintenance 3d 3h
Started Oct 21, 2026, 09:56 PM UTC· resolved Oct 25, 2026, 01:10 AM UTC
- monitoring Oct 25, 2026, 01:10 AM UTC
We have now successfully deployed the vendor-supplied security updates for PHP versions 8.2 through 8.5 across our platforms. In addition, backported security patches have now been applied for PHP versions 7.4 through 8.1, ensuring protection is in place for customers running older supported environments. Alongside these updates, we have implemented the primary recommended mitigations to further reduce exposure to the recently disclosed vulnerabilities and provide additional protection across our infrastructure. The updates have been applied successfully, and our teams will continue to monitor services closely to ensure ongoing stability and performance. We would like to thank you for your patience and understanding while this important security maintenance was completed. Should there be any further developments or vendor advisories, we will provide additional updates as required.
Minor October 21, 2026 PHP Security Update 4d 8h
Started Oct 21, 2026, 04:32 PM UTC· resolved Oct 26, 2026, 01:13 AM UTC
- monitoring Oct 26, 2026, 01:13 AM UTC
We have now successfully deployed the vendor-supplied security updates for PHP versions 8.2 through 8.5 across our platforms. The updates have been applied successfully, and our teams will continue to monitor services closely to ensure ongoing stability and performance. For environments running PHP versions earlier than 8.2, we are continuing to assess available mitigation measures and backport options where possible. We are working closely with our vendors and will provide further updates as more information becomes available. We would like to thank you for your patience and understanding while this important security maintenance was completed. If there are any further developments, we will provide additional updates as required.
Minor October 21, 2026 Service Update - PHP Security Vulnerabilities –
Started Oct 21, 2026, 03:11 PM UTC· resolved Oct 21, 2026, 03:11 PM UTC
- identified Oct 21, 2026, 03:11 PM UTC
The PHP security update addressing the recently disclosed critical vulnerabilities has now been released. We are currently updating PHP across our platforms in line with the vendor-provided patches and are prioritising deployment to ensure all affected systems are secured as quickly as possible. We will continue to monitor the rollout and provide further updates as required. Thank you for your patience and understanding.
Minor October 21, 2026 Important PHP Security Update 1h 23m
Started Oct 21, 2026, 09:37 AM UTC· resolved Oct 21, 2026, 11:00 AM UTC
- identified Oct 21, 2026, 11:00 AM UTC
The PHP Security Team has announced that security updates addressing two critical vulnerabilities will be released on 21 October 2026 at 15:00 BST. Details of the affected PHP versions and the associated security patches will be published at the time of release. As these updates address critical security issues, we will begin applying the necessary updates to our platforms as soon as they become available. We will continue to monitor the situation closely and provide further updates if required. Thank you for your understanding.
Minor October 20, 2026 Network Maintenance - At risk –
Started Oct 20, 2026, 12:14 PM UTC· resolved Oct 20, 2026, 12:14 PM UTC
- identified Oct 20, 2026, 12:14 PM UTC
Our monitoring has identified low light levels with one of our redundtant connections to our Manchester datacentre. As a precaution, our engineers will be replacing a module in the network switch shortly. We do not anticpate any impact to service during this swap, but service is considered at risk while this is completed/
Minor September 11, 2026 Planned Maintenance –
Started Sep 11, 2026, 09:03 AM UTC· resolved Sep 11, 2026, 09:03 AM UTC
- resolved Sep 11, 2026, 09:03 AM UTC
**11/09/2026 13:26** This test is now completed. **11/09/2026 10:00-16:00** As part of our commitment to quality and continual improvement, Iomart will be conducting a Black Building Test at our Manchester Data Centre (DC13) on 11 September 2026. This activity is required to verify the correct operation of our power backup systems and to carry out dynamic and functional testing of the switchgear breakers. What Will Happen? The following checks and activities will be completed by the combined project team: 1. Prior to the commencement of work, all systems will be inspected and serviced to ensure they are operating correctly and that no issues are present. 2. Mains power to the site will be isolated by opening the main incomer breaker. 3. Site infrastructure will automatically transfer the site load to the standby generator. 4. IT services will remain operational throughout this process, supported by UPS battery backup. 5. The site load will remain on generator supply for approximately 60 minutes before being transferred back to mains power. 6. Once testing has been completed, the mains power supply will be reinstated, and site infrastructure will return to its normal operating configuration. 7. A full site inspection will be carried out to identify and investigate any issues that may have arisen during the test. Following the return to normal operations, the project team will conduct comprehensive plant checks to confirm that there are no active alarms and that all systems are operating normally. The work will be carried out on the 11th September 2026, between 1000 to 1600hrs, however, the expected duration of this activity is approximately 6 hours. Our specialist contractors Vertiv and Vital, and Sudlows will also be supporting this activity alongside our DC Operations Engineers **Disruption** As with any maintenance activity, there is a degree of risk; however, the Black Building Test is expected to be non-service affecting. Should the risk to site operations increase at any stage during the test, the activity will be immediately aborted, and mains power will be reinstated.
Minor August 28, 2026 Network Interruption – Network
Started Aug 28, 2026, 09:24 AM UTC· resolved Aug 28, 2026, 09:24 AM UTC
- resolved Aug 28, 2026, 09:24 AM UTC
We are aware that some customers are experiencing slow performance. Our Operations team is actively investigating the issue and working to identify the root cause. **17:50** The peering session is back online and resilient. **16:50** We will be bringing a peering session back online to confirm full resolution and redundancy. Further updates to follow. **15:10** This issue has now been fully resolved. **14:18** We are now seeing improvements in performance across the estate. Our teams continue to monitor the situation closely and investigate any remaining issues. If you are still experiencing any problems with site speed or performance, please let us know so we can continue to assess the impact and assist with our investigation. We will provide further updates as they become available. **12:59** We are continuing to investigate this issue and will continue to provide updates every hour. **11:59** This has now been escalated as a Priority 1 (P1) incident and has been raised with the IOMART Group Network Teams for urgent investigation and resolution. We are working closely with all relevant teams and will provide further updates as soon as more information becomes available. We appreciate your patience and understanding while we work to restore normal service. **11:23** We are continuing to investigate this issue and will continue to provide updates every hour. **10:23** We are continuing to investigate this issue and will continue to provide updates every hour. **09:23** We are aware that some customers are experiencing slow performance from some locations. We are investigating in conjunction with our Network Operations team to identify the the source of the problem. We will provide further updates every hour
Minor November 18, 2025 Cloudflare – 3rd Party
Started Nov 18, 2025, 12:04 PM UTC· resolved Nov 18, 2025, 12:04 PM UTC
- resolved Nov 18, 2025, 12:04 PM UTC
We are currently aware of an outage at Cloudflare that is affecting customers who use that service. Please see https://www.cloudflarestatus.com/ A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.
Minor November 12, 2025 Issue affecting my.sonassi.com –
Started Nov 12, 2025, 02:20 AM UTC· resolved Nov 12, 2025, 02:20 AM UTC
- resolved Nov 12, 2025, 02:20 AM UTC
We are aware of an issue affecting my.sonassi.com currently. We're working to resolve the issue as soon as possible. -------------------- Update: 04:33 We're continuing to work on the issue, we have no further update at this time. -------------------- Update : All systems are functioning correctly
Minor June 20, 2025 Network Interruption – Network
Started Jun 20, 2025, 02:46 PM UTC· resolved Jun 20, 2025, 02:46 PM UTC
- resolved Jun 20, 2025, 02:46 PM UTC
**Disruption** There is a outage that is affecting US connectivity has now been resolved.
Minor April 25, 2025 Maintenance - DC7 –
Started Apr 25, 2025, 10:11 AM UTC· resolved Apr 25, 2025, 10:11 AM UTC
- resolved Apr 25, 2025, 10:11 AM UTC
**Date/Time** 25/04/2025 1030-1700 BST **Disruption** None expected **Estimated Downtime** We have Generator backup and UPS in place - No downtime is expected. **Actions** Following Power issues in the DC7 Datacenter earlier this week we will be conducting Mains failure and Diagnostic testing today from 1030 - 1700.
Minor April 23, 2025 Network Interruption –
Started Apr 23, 2025, 06:28 PM UTC· resolved Apr 23, 2025, 06:28 PM UTC
- resolved Apr 23, 2025, 06:28 PM UTC
We are experiencing a power outage within our data centres located in Manchester (DC6 and DC7) which may affect some services. We are currently coordinating with our building managers to restore systems as quickly as possible. *****Update 18:43 Power has been restored. We're checking services and ensuring services are online.. *****Update 19:27 All Services are online. We're continuing to monitor the situation. if you are encountering issues, please raise an Emergency ticket where our engineers will looking into any issues.
Minor April 14, 2025 Emergency Maintenance: Router Reload – Network
Started Apr 14, 2025, 04:53 PM UTC· resolved Apr 14, 2025, 04:53 PM UTC
- resolved Apr 14, 2025, 04:53 PM UTC
Unfortunately, we have encountered a situation that requires urgent and immediate action to stabilise an element of our network. Therefore, we plan to conduct emergency maintenance this evening, 14/04/2025. The work specifically will be to reload the device ‘DC13-DH4-N540’ as the device is in an unstable state. We are writing to inform you of our intention to complete this maintenance. What will happen? Our Network team will reload the N540 router. During the maintenance window, there may be disruption to some customers as we are going to reload the routers; however, this should be minimal as the router is part of a redundant pair. Customers should consider their network to be at risk during the maintenance window. When will the work be carried out? The maintenance work will begin at 23:00 (BST) on Mon 14/04/2025 and last until 23:55 (BST) on Tue 15/04/2025. Who will be completing the work? The task will be completed by our experienced Network Engineers. Will I experience downtime? During the maintenance window, there is a risk that customers may experience some interruptions to their network traffic; however, this may not be visible as the traffic should continue to pass through the second device in the redundant pair. If you have any further questions or concerns regarding this work, please get in touch with your Account Manager. Kind regards, The Sonassi Team
Minor December 20, 2024 US Infrastructure - Planned Maintenance –
Started Dec 20, 2024, 12:43 PM UTC· resolved Dec 20, 2024, 12:43 PM UTC
- resolved Dec 20, 2024, 12:43 PM UTC
**Date/Time** - Start Date / Time: 13/1/25 04:00 EST (13/1/25 09:00 GMT) - Finish Date / Time: 13/1/25 08:00 EST (13/1/25 13:00 GMT) **Actions** We'll be carrying out a software upgrade on one of our network routers in our US location, to address a bug in it's current version where some interfaces are stuck in a downed state. This will have no effect on customers in our UK location. **Disruption** As our network routers each have a redundant pair, network traffic should continue to pass via the paired router instead. **Estimated Downtime** We don't expect any downtime, but during the maintenance window there will be an increased risk to services as we'll be operating with less network redundancy temporarily.