Solitics Outage History
Solitics is up right nowPingoru has recorded 29 incidents for Solitics: 23 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 0 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 4 | 11 of 720 (2%) |
| July 2026 | 4 | 3 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 146 (0%) |
Incidents, newest first
Minor July 30, 2026 AI Chatbot Downtime 29m Current status by service (General Messages)
Started Jul 30, 2026, 09:01 AM UTC· resolved Jul 30, 2026, 09:30 AM UTC
- investigating Jul 30, 2026, 09:01 AM UTC
11:00 GMT+3 We are currently experiencing an issue affecting our AI Chatbot service. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will provide another update as soon as we have more information or once the issue has been resolved.
- resolved Jul 30, 2026, 09:30 AM UTC
Resolved – AI Chatbot Service 11:00 GMT+3 The issue affecting our AI Chatbot service has been resolved. Issue Summary: An upstream protocol change caused a compatibility issue with our chatbot tools, preventing responses from being generated. Resolution: We deployed a compatibility fix and successfully restored the service. The AI Chatbot is now operating normally. We appreciate your patience.
Minor July 29, 2026 Reverse Integration Service Disruption 1h 21m Current status by service (General Messages)
Started Jul 29, 2026, 02:01 PM UTC· resolved Jul 29, 2026, 03:22 PM UTC
- investigating Jul 29, 2026, 02:01 PM UTC
We are currently experiencing an issue with our Reverse Integration service that began at 13:30 GMT+3. As a result, reverse integration webhooks are not being sent at this time. Our team is actively working to restore the service. Estimated Time to Resolution (ETA): Within 4 hours.
- resolved Jul 29, 2026, 03:22 PM UTC
The issue has been resolved, and the service is now operating as expected. Thank you for your understanding
- resolved Jul 29, 2026, 03:22 PM UTC
The issue has been resolved, and the service is now operating as expected. Thank you for your understanding
Minor July 28, 2026 Dashboard Display Issue 58m Current status by service (Dashboard)
Started Jul 28, 2026, 11:14 AM UTC· resolved Jul 28, 2026, 12:12 PM UTC
- investigating Jul 28, 2026, 11:14 AM UTC
We are currently experiencing a visual issue affecting the dashboard. Some UI elements, including colors and buttons, may not be displayed correctly. Our team is actively working to resolve the issue as quickly as possible. We will provide an update as soon as the issue has been resolved. Thank you for your patience and understanding.
- resolved Jul 28, 2026, 12:12 PM UTC
Issue Resolved Root Cause: A third-party library update caused a display issue in the platform's UI. Resolution: The issue has been fixed. This was a visual issue only and did not affect platform functionality or data. Thank you for your understanding
Minor July 24, 2026 Delayed event processing and elevated API error rates – Current status by service (General Messages), Current status by service (REST API), Current status by service (Dashboard)
Started Jul 24, 2026, 11:00 PM UTC· resolved Jul 24, 2026, 11:00 PM UTC
- resolved Jul 24, 2026, 11:00 PM UTC
Between approximately 12:57 and 13:52 (GMT+3) our platform experienced delays in processing incoming events and an elevated rate of API call failures. During this window, events that were successfully sent to Solitics were received and retained, but processed with a delay of up to ~50 minutes at peak — as a result, triggered promotions, journeys, and real-time messages may have been sent later than expected. No data was lost , all received events were queued and have since been fully processed. Processing has returned to normal and we are monitoring closely. We apologize for the inconvenience.
Minor June 16, 2026 Event Processing Delay 25m Current status by service (General Messages), Current status by service (Dashboard)
Started Jun 16, 2026, 12:37 PM UTC· resolved Jun 16, 2026, 01:02 PM UTC
- investigating Jun 16, 2026, 12:37 PM UTC
We are currently experiencing an issue with the processing of events received via ETL. As a result, some events are being processed with a delay, and the Events page in the dashboard may not reflect the latest data. Our Development team is actively investigating and working to resolve the issue as quickly as possible. We will provide an update as soon as the fix has been deployed and processing returns to normal. Thank you for your patience and understanding.
- resolved Jun 16, 2026, 01:02 PM UTC
Issue Resolved The issue has been fully resolved, and events are now being processed normally. All delayed events have been handled, and the Events page in the dashboard is updating as expected. Thank you for your patience and understanding.
Minor June 14, 2026 API & SDK Event Delivery Issues 16m Current status by service (General Messages), Current status by service (REST API)
Started Jun 14, 2026, 08:33 AM UTC· resolved Jun 14, 2026, 08:49 AM UTC
- investigating Jun 14, 2026, 08:33 AM UTC
We are currently investigating an issue that began on 14 June at 10:48 GMT+3. This issue is affecting events sent via both the API and SDK, and impacted events may not be processed at this time. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We appreciate your patience and understanding.
- resolved Jun 14, 2026, 08:49 AM UTC
The issue has been fully resolved, and event processing via both the API and SDK has returned to normal operation. Thank you for your patience and understanding.
Minor June 4, 2026 Investigating Segment Synchronization Issue 1h 45m Current status by service (General Messages)
Started Jun 04, 2026, 10:00 AM UTC· resolved Jun 04, 2026, 11:45 AM UTC
- investigating Jun 04, 2026, 10:00 AM UTC
We are currently investigating an issue affecting segment synchronization. As a result, some segments may remain in a syncing state, which may impact the delivery of campaigns that rely on those segments. Campaigns targeting affected segments may not be sent as expected until synchronization is completed. Our team is actively working on a resolution. The current estimated time to resolve the issue is 60–90 minutes. Thank you for your patience and understanding. We will keep you informed of any further updates.
- resolved Jun 04, 2026, 11:45 AM UTC
Resolved: The issue has been fixed, and segment synchronization is now functioning normally. The system is currently processing and updating data accumulated over the past two hours. We expect synchronization to fully catch up shortly. Thank you for your patience and understanding.
- resolved Jun 04, 2026, 11:45 AM UTC
**Resolved:** The issue has been fixed, and segment synchronization is now functioning normally. The system is currently processing and updating data accumulated over the past two hours. We expect synchronization to fully catch up shortly. Thank you for your patience and understanding.
Minor June 3, 2026 No Events Being Processed 8h 35m Current status by service (General Messages), Current status by service (Dashboard)
Started Jun 03, 2026, 11:49 AM UTC· resolved Jun 03, 2026, 08:24 PM UTC
- investigating Jun 03, 2026, 11:49 AM UTC
We are currently investigating an issue with our event processing service that began on June 3 at 14:45 GMT+3. As a result of this issue: Promotions are not being triggered. Missions may not be visible to users. New events are currently not being processed as expected. Our team is actively working to identify the root cause and restore full functionality. We will provide further updates as soon as more information becomes available. ETA 15 minutes
- investigating Jun 03, 2026, 12:20 PM UTC
The root cause has been identified, and the platform is now recovering. ETA for full restore is about 45-60 minutes
- investigating Jun 03, 2026, 01:03 PM UTC
Our team has identified the issue and is actively implementing a fix. We expect the incident to be fully resolved within the next 30 minutes. We will continue to monitor the system closely and provide further updates as needed. Thank you for your patience and understanding.
- investigating Jun 03, 2026, 01:34 PM UTC
Hello, the ETA is now 17:00 GMT + 3
- investigating Jun 03, 2026, 02:03 PM UTC
Update: The system is still recovering, and the resolution is taking longer than initially anticipated. Our team continues to work on restoring full functionality and is closely monitoring the recovery process. We will provide another update as soon as the issue has been fully resolved. Thank you for your patience and understanding.
- investigating Jun 03, 2026, 03:37 PM UTC
Impact and Recovery Information No data will be lost. All events received during the incident are being retained and will be processed once the system is fully restored. Triggers and promotions will be processed after recovery. Once the issue has been resolved, the system will resume processing queued events, and any eligible triggers, promotions, and journeys will be executed accordingly. Time-based restrictions still apply. Promotions that fall outside their configured sending window or time policy by the time processing resumes will not be triggered. This behavior is expected and ensures that campaign rules and communication policies are respected. Thank you for your patience and understanding. We will continue to monitor the situation closely and keep you informed of any further updates
- resolved Jun 03, 2026, 08:24 PM UTC
The system has now started processing events again. Event processing is expected to be completed over the next few hours. Thank you for your patience and understanding.
Minor May 19, 2026 Issue Affecting Pop-Ups and Widgets 21m Current status by service (General Messages)
Started May 19, 2026, 09:14 AM UTC· resolved May 19, 2026, 09:35 AM UTC
- investigating May 19, 2026, 09:14 AM UTC
We are currently experiencing an issue affecting the sending of pop-ups and widgets. The issue started on May 19 at 08:58 UTC. Our development team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates accordingly. Thank you for your understanding and patience.
- resolved May 19, 2026, 09:35 AM UTC
The issue has now been resolved, and all pop-ups and widgets are fully operational again.
Minor May 14, 2026 Events consumption from Queues and ETLs are impaired 12m Current status by service (General Messages), Current status by service (Dashboard)
Started May 14, 2026, 07:31 PM UTC· resolved May 14, 2026, 07:43 PM UTC
- investigating May 14, 2026, 07:31 PM UTC
Our team has identified consumption issues affecting ETL and queue-based integrations. The issue has started at 17:50 UTC. Our engineers are actively working on a solution. We’ll share more details soon.
- resolved May 14, 2026, 07:43 PM UTC
We’re happy to announce that the issue has been resolved, and ETL and queue consumption are now back to normal.
Minor April 20, 2026 Scheduled UI Update – Dashboard Improvement – Current status by service (General Messages)
Started Apr 20, 2026, 07:19 AM UTC· resolved Apr 20, 2026, 07:19 AM UTC
- resolved Apr 20, 2026, 07:19 AM UTC
We will be deploying a new version of our dashboard UI to enhance usability and overall experience. Release time: April 20 at 10:30 (GMT+3) There is no expected impact on services — all APIs, campaigns, and system functionality will continue to operate as usual during the deployment.
Minor April 12, 2026 Dashboard Login Issue 3m Current status by service (Dashboard)
Started Apr 12, 2026, 12:39 PM UTC· resolved Apr 12, 2026, 12:42 PM UTC
- investigating Apr 12, 2026, 12:39 PM UTC
We are currently experiencing an issue affecting access to the dashboard. Our team is actively investigating and working to resolve it as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.
- resolved Apr 12, 2026, 12:42 PM UTC
The issue affecting access to the dashboard has now been resolved. All services are back to normal.
Minor April 8, 2026 Unusual error rate from api – Current status by service (General Messages), Current status by service (REST API)
Started Apr 08, 2026, 03:47 PM UTC· resolved Apr 08, 2026, 03:47 PM UTC
- resolved Apr 08, 2026, 03:47 PM UTC
Incident Summary We identified a temporary issue affecting one of our API endpoints, which caused some requests to return 5XX errors. Timeline Start time: April 8, 17:50 (GMT+3) Duration: ~15 minutes Impact A subset of API requests may have failed during this period. Resolution The issue has been resolved, and the service is operating normally.
- resolved Apr 08, 2026, 03:47 PM UTC
Incident Summary We identified a temporary issue affecting one of our API endpoints, which caused some requests to return 5XX errors. Timeline Start time: April 8, 17:50 (GMT+3) Duration: ~15 minutes Impact A subset of API requests may have failed during this period. Resolution The issue has been resolved, and the service is operating normally.
Minor February 16, 2026 Member Update Events For Saved Data – Current status by service (General Messages)
Started Feb 16, 2026, 04:06 PM UTC· resolved Feb 16, 2026, 04:06 PM UTC
- resolved Feb 16, 2026, 04:06 PM UTC
Timeframe: 09:00–17:00 (GMT+2) During this period, Save Data actions worked correctly and member data was updated as expected. However, the updates did not trigger the corresponding “Member Update Events.” The issue has been resolved, and both Save Data processing and event triggering are now functioning normally.
- resolved Feb 16, 2026, 04:06 PM UTC
Timeframe: 09:00–17:00 (GMT+2) During this period, Save Data actions worked correctly and member data was updated as expected. However, the updates did not trigger the corresponding “Member Update Events.” The issue has been resolved, and both Save Data processing and event triggering are now functioning normally.
Minor February 11, 2026 Dashboard Performance Degradation 43m Current status by service (REST API), Current status by service (Dashboard)
Started Feb 11, 2026, 10:52 AM UTC· resolved Feb 11, 2026, 11:35 AM UTC
- investigating Feb 11, 2026, 10:52 AM UTC
We are currently experiencing an issue that is causing slowness in the dashboard. The issue began on February 11, 2026 at 12:53 PM IST. Our engineering team is actively investigating and working to resolve it as quickly as possible. We will provide an update as soon as the issue is resolved. Thank you for your patience and understanding.
- resolved Feb 11, 2026, 11:35 AM UTC
The dashboard performance issue has been fully resolved. Thank you for your patience and understanding.
- resolved Feb 11, 2026, 11:35 AM UTC
The dashboard performance issue has been fully resolved. Thank you for your patience and understanding.
Minor January 22, 2026 Dashboard Downtime 15m Current status by service (Dashboard)
Started Jan 22, 2026, 09:36 AM UTC· resolved Jan 22, 2026, 09:51 AM UTC
- investigating Jan 22, 2026, 09:36 AM UTC
An issue caused temporary unavailability of the dashboard. Our team is currently investigating the matter. Thank you for your patience — we will share updates as soon as more information becomes available.
- investigating Jan 22, 2026, 09:50 AM UTC
The system is now fully operational, and the issue has been resolved. Thank you for your patience.
- resolved Jan 22, 2026, 09:51 AM UTC
The system is now fully operational, and the issue has been resolved. Thank you for your patience.
Minor January 18, 2026 Event Processing Delay 1h 36m Current status by service (General Messages), Current status by service (REST API)
Started Jan 18, 2026, 04:39 PM UTC· resolved Jan 18, 2026, 06:15 PM UTC
- investigating Jan 18, 2026, 04:39 PM UTC
We are currently experiencing delays in event processing. Our development team is actively investigating and working to resolve the issue. No data will be lost — all events will be processed and reflected once the issue is fully resolved. We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.
- resolved Jan 18, 2026, 06:15 PM UTC
Issue Resolved The event processing delay has been fully resolved. All pending events were successfully processed, and the data is now up to date. No data was lost during the incident. Thank you for your patience and understanding.
- resolved Jan 18, 2026, 06:15 PM UTC
Issue Resolved The event processing delay has been fully resolved. All pending events were successfully processed, and the data is now up to date. No data was lost during the incident. Thank you for your patience and understanding.
Minor January 6, 2026 Event History Improvements 1d 3h Current status by service (General Messages)
Started Jan 06, 2026, 08:35 AM UTC· resolved Jan 07, 2026, 11:55 AM UTC
- investigating Jan 06, 2026, 08:35 AM UTC
Dear Customers, We are currently improving our Event History database. During this process, you may temporarily see missing events in the Member Activity tab on the dashboard. There is no impact on data integrity or your business operations. All events are being stored and will be displayed once the update is completed. We will post an update as soon as the process is finished. Thank you for your understanding.
- resolved Jan 07, 2026, 11:55 AM UTC
We are in the final stages of migrating the event history to the new database. A small number of events from the past few days are still being transferred. No impact on system functionality. Thank you for the understanding
- investigating Jan 07, 2026, 11:55 AM UTC
We are in the final stages of migrating the event history to the new database. A small number of events from the past few days are still being transferred. No impact on system functionality. Thank you for the understanding
Minor December 22, 2025 Delay in Event Processing 30m Current status by service (General Messages)
Started Dec 22, 2025, 03:00 PM UTC· resolved Dec 22, 2025, 03:30 PM UTC
- investigating Dec 22, 2025, 03:00 PM UTC
We are currently experiencing a delay in event processing. Our development team is investigating the issue and working toward a resolution. We will continue to provide updates as more information becomes available.
- resolved Dec 22, 2025, 03:30 PM UTC
The issue has been resolved, and the system is now fully operational. Event processing is functioning as expected.
Minor December 8, 2025 Event Processing Latency 1h 47m Current status by service (General Messages)
Started Dec 08, 2025, 07:07 PM UTC· resolved Dec 08, 2025, 08:54 PM UTC
- investigating Dec 08, 2025, 07:07 PM UTC
We are currently experiencing delays of approximately 20–30 minutes in processing and responding to events. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.
- resolved Dec 08, 2025, 08:54 PM UTC
The issue has been resolved. We will continue to monitor the system to ensure everything remains stable.
- resolved Dec 08, 2025, 08:54 PM UTC
The issue has been resolved. We will continue to monitor the system to ensure everything remains stable.
Minor December 5, 2025 Zendesk is not available 14m Current status by service (Dashboard)
Started Dec 05, 2025, 09:04 AM UTC· resolved Dec 05, 2025, 09:18 AM UTC
- investigating Dec 05, 2025, 09:04 AM UTC
Hi, According to Cloudflare, maintenance is being performed between 09:00 and 13:00 UTC on Friday, 2025-12-05. Additionally, they are experiencing issues with the Cloudflare Dashboard and related APIs. Due to this, Zendesk will not be available. Should there be any updates, we will post them here. Thanks for your patience, Solitics Team
- resolved Dec 05, 2025, 09:18 AM UTC
Hi, Issue was resolved and Zendesk is now available. Thanks,
Minor December 4, 2025 We have recognized a problem in responding to live events, started at 5:30 GMT + 2 2h 36m Current status by service (General Messages)
Started Dec 04, 2025, 05:06 AM UTC· resolved Dec 04, 2025, 07:42 AM UTC
- investigating Dec 04, 2025, 05:06 AM UTC
Segments are not effected, but responding to live events takes about one hour. The technical team is investigating the issue.
- investigating Dec 04, 2025, 06:26 AM UTC
The root cause has been found, and it is related to followers. The dev team is working to solve it ASAP
- investigating Dec 04, 2025, 07:22 AM UTC
The issue has been resolved, and the system is currently in the recovery process that will take up to 60 minutes
- resolved Dec 04, 2025, 07:42 AM UTC
The issue has been fully resolved. We appreciate your patience
Minor November 24, 2025 Events are processed with delay – Current status by service (General Messages), Current status by service (REST API)
Started Nov 24, 2025, 10:34 AM UTC· resolved Nov 24, 2025, 10:34 AM UTC
- resolved Nov 24, 2025, 10:34 AM UTC
Dear customers, The issue has been resolved, and events are now processed properly. Thanks, Solitics team
- resolved Nov 24, 2025, 10:34 AM UTC
Dear customers, The issue has been resolved, and events are now processed properly. Thanks, Solitics team
Minor October 31, 2025 Popup and Widget issue – Current status by service (General Messages), Current status by service (REST API)
Started Oct 31, 2025, 10:51 AM UTC· resolved Oct 31, 2025, 10:51 AM UTC
- resolved Oct 31, 2025, 10:51 AM UTC
Dear Customers, We have identified the issue and Popups and Widgets are up again. Thanks for the patience on this one. Best
Minor October 30, 2025 Issues with Web SDK events 3h 33m Current status by service (General Messages), Current status by service (REST API)
Started Oct 30, 2025, 11:52 AM UTC· resolved Oct 30, 2025, 03:25 PM UTC
- investigating Oct 30, 2025, 11:52 AM UTC
Hi, Currently we're having issues with the Web SDK connection, this may impact events sent via our API and Popups and Widgets may not be shown though it should be a rare case. We are rapidly working on fixing the issue. Thanks for the patience.
- resolved Oct 30, 2025, 03:25 PM UTC
Dear customers, The issue is now resolved. You should not experience any issues with the mentioned topic. Thanks for the patience. Best, Solitics Team
- resolved Oct 30, 2025, 03:25 PM UTC
Dear customers, The issue is now resolved. You should not experience any issues with the mentioned topic. Thanks for the patience. Best, Solitics Team