Solitics Outage History

We are currently experiencing an issue with the processing of events received via ETL. As a result, some events are being processed with a delay, and the Events page in the dashboard may not reflect the latest data. Our Development team is actively investigating and working to resolve the issue as quickly as possible. We will provide an update as soon as the fix has been deployed and processing returns to normal. Thank you for your patience and understanding.

We are currently investigating an issue that began on 14 June at 10:48 GMT+3. This issue is affecting events sent via both the API and SDK, and impacted events may not be processed at this time. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We appreciate your patience and understanding.

We are currently investigating an issue affecting segment synchronization. As a result, some segments may remain in a syncing state, which may impact the delivery of campaigns that rely on those segments. Campaigns targeting affected segments may not be sent as expected until synchronization is completed. Our team is actively working on a resolution. The current estimated time to resolve the issue is 60–90 minutes. Thank you for your patience and understanding. We will keep you informed of any further updates.

We are currently investigating an issue with our event processing service that began on June 3 at 14:45 GMT+3. As a result of this issue: Promotions are not being triggered. Missions may not be visible to users. New events are currently not being processed as expected. Our team is actively working to identify the root cause and restore full functionality. We will provide further updates as soon as more information becomes available. ETA 15 minutes

We are currently experiencing an issue affecting the sending of pop-ups and widgets. The issue started on May 19 at 08:58 UTC. Our development team is actively investigating and working to resolve the issue as quickly as possible. We will continue to provide updates accordingly. Thank you for your understanding and patience.

Our team has identified consumption issues affecting ETL and queue-based integrations. The issue has started at 17:50 UTC. Our engineers are actively working on a solution. We’ll share more details soon.

We are currently experiencing an issue affecting access to the dashboard. Our team is actively investigating and working to resolve it as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience.

We are currently experiencing an issue that is causing slowness in the dashboard. The issue began on February 11, 2026 at 12:53 PM IST. Our engineering team is actively investigating and working to resolve it as quickly as possible. We will provide an update as soon as the issue is resolved. Thank you for your patience and understanding.

An issue caused temporary unavailability of the dashboard. Our team is currently investigating the matter. Thank you for your patience — we will share updates as soon as more information becomes available.

Dear Customers, We are currently improving our Event History database. During this process, you may temporarily see missing events in the Member Activity tab on the dashboard. There is no impact on data integrity or your business operations. All events are being stored and will be displayed once the update is completed. We will post an update as soon as the process is finished. Thank you for your understanding.

We are currently experiencing a delay in event processing. Our development team is investigating the issue and working toward a resolution. We will continue to provide updates as more information becomes available.

We are currently experiencing delays of approximately 20–30 minutes in processing and responding to events. Our team is actively working to resolve the issue as quickly as possible. Thank you for your patience and understanding.

Segments are not effected, but responding to live events takes about one hour. The technical team is investigating the issue.

Dear Customers, We have identified the issue and Popups and Widgets are up again. Thanks for the patience on this one. Best

Hi, Currently we're having issues with the Web SDK connection, this may impact events sent via our API and Popups and Widgets may not be shown though it should be a rare case. We are rapidly working on fixing the issue. Thanks for the patience.

We’re currently experiencing an issue with our Web Service (WS) that may affect widget and pop-up delivery. Some messages might be delayed or temporarily stuck. Our engineering team is actively working to resolve the issue as soon as possible. We’ll provide an update once full functionality is restored. Thank you for your understanding and patience.

Dear customers, We have identified the issue and now messages should be sent without any issues. Thanks for the patience and thanks for using Solitics. All the best,

We are currently experiencing a delay in sending messages. Our team has identified that the issue is caused by slower-than-usual event processing. The development team is actively working to restore normal performance as soon as possible. We’ll provide an update once the issue has been resolved. Thank you for your patience and understanding.

Dear customers, Currently we are experiencing a delay with receiving events and processing them. We also have some issue with release of promotions and journeys. We are currently working on solving the issue, we already found the root cause. ETA 1.5-2 hours Thanks for the patience on this one.

issue was solved