Solitics experienced a minor incident on July 30, 2026 affecting Current status by service (General Messages), lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2026, 09:01 AM UTC
11:00 GMT+3 We are currently experiencing an issue affecting our AI Chatbot service. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will provide another update as soon as we have more information or once the issue has been resolved.
- resolved Jul 30, 2026, 09:30 AM UTC
Resolved – AI Chatbot Service 11:00 GMT+3 The issue affecting our AI Chatbot service has been resolved. Issue Summary: An upstream protocol change caused a compatibility issue with our chatbot tools, preventing responses from being generated. Resolution: We deployed a compatibility fix and successfully restored the service. The AI Chatbot is now operating normally. We appreciate your patience.