Solitics incident

Issues with Web SDK events

Minor Resolved View vendor source →

Solitics experienced a minor incident on October 30, 2025 affecting Current status by service (REST API) and Current status by service (General Messages), lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2025, 11:52 AM UTC
Resolved
Oct 30, 2025, 03:25 PM UTC
Duration
3h 33m
Detected by Pingoru
Oct 30, 2025, 11:52 AM UTC

Affected components

Current status by service (REST API)Current status by service (General Messages)

Update timeline

  1. investigating Oct 30, 2025, 11:52 AM UTC

    Hi, Currently we're having issues with the Web SDK connection, this may impact events sent via our API and Popups and Widgets may not be shown though it should be a rare case. We are rapidly working on fixing the issue. Thanks for the patience.

  2. resolved Oct 30, 2025, 03:25 PM UTC

    Dear customers, The issue is now resolved. You should not experience any issues with the mentioned topic. Thanks for the patience. Best, Solitics Team

  3. resolved Oct 30, 2025, 03:25 PM UTC

    Dear customers, The issue is now resolved. You should not experience any issues with the mentioned topic. Thanks for the patience. Best, Solitics Team