Is Solitics down?

We are currently experiencing a visual issue affecting the dashboard. Some UI elements, including colors and buttons, may not be displayed correctly. Our team is actively working to resolve the issue as quickly as possible. We will provide an update as soon as the issue has been resolved. Thank you for your patience and understanding.

Issue Resolved Root Cause: A third-party library update caused a display issue in the platform's UI. Resolution: The issue has been fixed. This was a visual issue only and did not affect platform functionality or data. Thank you for your understanding

Between approximately 12:57 and 13:52 (GMT+3) our platform experienced delays in processing incoming events and an elevated rate of API call failures. During this window, events that were successfully sent to Solitics were received and retained, but processed with a delay of up to ~50 minutes at peak — as a result, triggered promotions, journeys, and real-time messages may have been sent later than expected. No data was lost , all received events were queued and have since been fully processed. Processing has returned to normal and we are monitoring closely. We apologize for the inconvenience.

We are currently experiencing an issue with the processing of events received via ETL. As a result, some events are being processed with a delay, and the Events page in the dashboard may not reflect the latest data. Our Development team is actively investigating and working to resolve the issue as quickly as possible. We will provide an update as soon as the fix has been deployed and processing returns to normal. Thank you for your patience and understanding.

Issue Resolved The issue has been fully resolved, and events are now being processed normally. All delayed events have been handled, and the Events page in the dashboard is updating as expected. Thank you for your patience and understanding.

We are currently investigating an issue that began on 14 June at 10:48 GMT+3. This issue is affecting events sent via both the API and SDK, and impacted events may not be processed at this time. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We appreciate your patience and understanding.

The issue has been fully resolved, and event processing via both the API and SDK has returned to normal operation. Thank you for your patience and understanding.

We are currently investigating an issue affecting segment synchronization. As a result, some segments may remain in a syncing state, which may impact the delivery of campaigns that rely on those segments. Campaigns targeting affected segments may not be sent as expected until synchronization is completed. Our team is actively working on a resolution. The current estimated time to resolve the issue is 60–90 minutes. Thank you for your patience and understanding. We will keep you informed of any further updates.

Resolved: The issue has been fixed, and segment synchronization is now functioning normally. The system is currently processing and updating data accumulated over the past two hours. We expect synchronization to fully catch up shortly. Thank you for your patience and understanding.