Solitics experienced a minor incident on June 4, 2026 affecting Current status by service (General Messages), lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2026, 10:00 AM UTC
We are currently investigating an issue affecting segment synchronization. As a result, some segments may remain in a syncing state, which may impact the delivery of campaigns that rely on those segments. Campaigns targeting affected segments may not be sent as expected until synchronization is completed. Our team is actively working on a resolution. The current estimated time to resolve the issue is 60–90 minutes. Thank you for your patience and understanding. We will keep you informed of any further updates.
- resolved Jun 04, 2026, 11:45 AM UTC
Resolved: The issue has been fixed, and segment synchronization is now functioning normally. The system is currently processing and updating data accumulated over the past two hours. We expect synchronization to fully catch up shortly. Thank you for your patience and understanding.