Outage – SEPA Instant Transactions

Update timeline

1. investigating Oct 31, 2026, 03:03 PM UTC

   We are currently observing an increased rate of internal rejections for outgoing and incoming SEPA Instant transactions. The issue is linked to one of our service providers. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconvenience caused by this incident. Should you have any questions or concerns, please contact us at [email protected] or through our dedicated ticketing platform.

2. monitoring Oct 31, 2026, 03:11 PM UTC

   The incoming and outgoing SEPA Instant transactions service has been restored. We are currently monitoring all incoming and outgoing transactions to ensure full service stability. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.