Is Solarisbank down?

We are currently observing an increased rejections in outgoing and incoming SEPA Instant transactions. The issue is linked to our provider and they have been engaged to fix the issue. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

The issue with outgoing & incoming SEPA Instant transactions was fully resolved. Partner / Customer Impact: Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted outgoing SEPA Instant transactions. Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services. Impacted Endpoints: POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoints, please review the following public documentation: SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Dear Partners, We are experiencing a delay in card delivery. Partner & Customer Impact: • Customers might experience 2-3 days delays with physical Visa cards deliveries. Impacted Services: • Physical Visa Card Production In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

A fix has been implemented and we are monitoring the results.

All impact phyiscal cards were produced and shipped to couriers. We apologize for any inconveniences this delay may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

We are currently observing an decraese in outgoing & incoming SEPA Instant transactions clearance rates since ~ 15:34 CEST. There is no technical issue detected on Solaris side yet it's suspected issue is related to external source. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would observe increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks. For Incoming SEPA Instant transfers -> Partners would notice decrease in volume of incoming SEPA Instant transactions. In case of persistent error messages, Partners are advised to inform Customers of possibility of performing the usual SEPA Credit Transfer as an alternative. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Relevant Doc: Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

The issue impacting incoming and outgoing SEPA Instant transactions has been fully resolved, and services are operating at normal levels.

We are experiencing 5XXs API error messages to be returned on multiple API endpoints to our Partners starting 23:00 CEST. The issue has been mitigated as of 23:17 CEST. Partner Impact: • Partners/Customers attempting to process transactions would have experienced delays 5XXs errors while calling the below API Endpoints: • GET /v1/persons/{person_id)/accounts/{account_id} • GET /v1/accounts/{account_id)/balance • GET /v1/persons/{person_id)/accounts Customer Impact: Customers might experienced error messages while attempting to retrieve transaction information and while fetching account balance Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: Partners/Customers attempting to use the services associated to the endpoints would have been presented with either generic error messages or specific to each Partner's implementation of the endpoint/s. We will share more details on the error after further investigation is performed. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

The incident identified to be impacting multiple API endpoints intermittently between 23:00 CEST and 23:17 CEST on 24.05.2026, resulting in elevated API error rates has been resolved. Services have been monitored in order to ensure that all operations are running within normal service levels. Partner/Customer Impact Resolution: 5XX API error messages are no longer returned from multiple API endpoints across all services and customers will no longer receive error messages in the partner mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. The incident has been resolved. No further updates would be provided We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

We are currently observing an increase in outgoing rejected and decrease incoming SEPA Instant transactions volumes; Issues started since ~ 10:30 CEST. There is no technical issue detected on Solaris side yet it's suspected issue is related to external source. Partner Impact/Customer Impact: For Outgoing SEPA Instant transfers -> Partners would notice increase in declined for outgoing SEPA instant transactions with code AB08. Indicating offline creditors banks. For Incoming SEPA Instant tranfer -> Parnters would notice decrease in volume of incoming transactions. In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Relevant Doc: Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

A number of other banks encountering delays in processing SEPA instants Payements, and we are closely monitoring this issue.

The rejections involve participants Banks connected to RT1. We would like to confirm that, following monitoring, the outage has been resolved.