SocketLabs incident
Reporting Issues
Resolved after 5 hours 29 minutes, affecting Message Reporting, on April 3, 2025.
Our upstream provider has implemented a fix, and we are seeing sustained improvements in Reporting API availability. While services are recovering, we will continue to monitor performance closely to ensure full stability. If you experience any lingering issues, please reach out to our support team. We appreciate your patience and will provide further updates as needed.
Affected components
Update timeline
- investigating Apr 03, 2025, 12:02 PM UTC
We are investigating an issue that is impacting reporting data that is caused by an upstream provider. Affected customers may see intermittent failures or slow performance when viewing reports in the portal or when using our reporting API's. We are working with the upstream provider to get more information and will update when we have more information. Injection and SMTP Messaging API's are not impacted at this time.
- resolved Apr 03, 2025, 05:32 PM UTC
Our upstream provider has implemented a fix, and we are seeing sustained improvements in Reporting API availability. While services are recovering, we will continue to monitor performance closely to ensure full stability. If you experience any lingering issues, please reach out to our support team. We appreciate your patience and will provide further updates as needed.
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