SocketLabs incident

Message Delays

Minor Resolved

SocketLabs experienced a minor incident on August 25, 2026, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 02:09 PM UTC
Resolved
Aug 25, 2026, 05:39 PM UTC
Duration
3h 30m
Detected by Pingoru
Aug 25, 2026, 02:09 PM UTC

Update timeline

  1. investigating Aug 25, 2026, 02:09 PM UTC

    We are currently investigating delays affecting a subset of customers.

  2. identified Aug 25, 2026, 04:07 PM UTC

    We have identified an issue causing delays for a subset of customers, and are actively mitigating.

  3. monitoring Aug 25, 2026, 04:49 PM UTC

    Mitigations have been applied and messages for affected customers are being processed. We will update again within 2 hours.

  4. resolved Aug 25, 2026, 05:39 PM UTC

    All message processing operations have returned to normal, and we consider this issue resolved.