SocketLabs incident
Message Delivery Delays
Resolved after 1 hour 11 minutes, on August 22, 2025.
Our upstream service provider has confirmed that the network issues are resolved. We are also seeing full restoration of services in our internal metrics. We are marking this issue as resolved and will continue to monitor closely.
Update timeline
- investigating Aug 22, 2025, 04:03 PM UTC
We are currently investigating an issue at an upstream service provider that is resulting in delayed delivery of some messages for a small subset of customers. We are working with the upstream provider and will update when we have more information.
- monitoring Aug 22, 2025, 04:32 PM UTC
Our upstream service provider has confirmed there is broader network issue that may result in delayed delivery of some messages for a small subset of customers. However, we are seeing improvements in availability and will continue to monitor and update when we have more information available.
- resolved Aug 22, 2025, 05:14 PM UTC
Our upstream service provider has confirmed that the network issues are resolved. We are also seeing full restoration of services in our internal metrics. We are marking this issue as resolved and will continue to monitor closely.
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