SocketLabs incident

Message Delays

Minor

Resolved after 56 minutes, on September 18, 2025.

identified Sep 18, 2025, 04:38 PM UTC

We have made resource scaling adjustments and are seeing improvements in processing, and will continue to monitor.

Started: Sep 18, 2025, 04:14 PM UTC
Resolved: Sep 18, 2025, 05:11 PM UTC
Duration: 56m
Detected by Pingoru: Sep 18, 2025, 04:14 PM UTC

Update timeline

investigating Sep 18, 2025, 04:14 PM UTC

We are currently investigating latency and delays in inbound SMTP / message processing.
identified Sep 18, 2025, 04:38 PM UTC

We have made resource scaling adjustments and are seeing improvements in processing, and will continue to monitor.
resolved Sep 18, 2025, 05:11 PM UTC

This has been resolved. We are continuing to monitor.

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