SocketLabs incident
Portal / API / Marketing Tools Issue
Resolved after 6 hours 41 minutes, affecting SocketLabs API and Portal and 1 more, on October 20, 2025.
We are seeing services resume normal functionality, and will continue to monitor.
Affected components
Update timeline
- identified Oct 20, 2025, 02:06 PM UTC
We have identified an issue caused by an AWS service outage affecting a number of resources. We are currently working to mitigate and will update when more information is available.
- identified Oct 20, 2025, 03:48 PM UTC
Inbound message processing is fully operational — messages are being received and processed. Due to internal processes that rely on AWS services, outbound messages may experience minor delays. However, all messages will continue to process.
- monitoring Oct 20, 2025, 07:36 PM UTC
We are seeing services resume normal functionality, and will continue to monitor.
- resolved Oct 20, 2025, 08:48 PM UTC
All services have returned to normal, and we will continue to monitor closely.
Your product runs on more than SocketLabs
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services