SocketLabs incident
Delayed Processing of Asynchronous Bounce Events
Resolved after 3 hours 30 minutes, on March 4, 2026.
We identified an issue affecting the processing of asynchronous bounce events within the SocketLabs platform. During this period, asynchronous bounce messages generated by receiving mail systems were delayed in acceptance and processing for some customers. Email delivery itself was not impacted. Messages continued to be accepted and transmitted normally, but asynchronous bounce-related events may have appeared delayed in customer dashboards, APIs, or downstream integrations. The underlying issue has been identified and corrective action has been implemented. Bounce events are now processing normally and the system is working through the remaining backlog created during the incident. We will continue to monitor the system to ensure processing remains stable.
Update timeline
- monitoring Mar 04, 2026, 03:30 PM UTC
We identified an issue affecting the processing of asynchronous bounce events within the SocketLabs platform. During this period, asynchronous bounce messages generated by receiving mail systems were delayed in acceptance and processing for some customers. Email delivery itself was not impacted. Messages continued to be accepted and transmitted normally, but asynchronous bounce-related events may have appeared delayed in customer dashboards, APIs, or downstream integrations. The underlying issue has been identified and corrective action has been implemented. Bounce events are now processing normally and the system is working through the remaining backlog created during the incident. We will continue to monitor the system to ensure processing remains stable.
Your product runs on more than SocketLabs
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services