Socialbakers experienced a minor incident on May 20, 2026 affecting VoC, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 04:33 PM UTC
Status: Identified We are currently investigating a device detection issue that has caused lower than expected data collection for some traffic. Our engineering team has identified the root cause and is working on a fix to restore normal collection levels as quickly as possible. We will continue to share updates as progress is made. Affected components VoC (Partial outage)
- resolved May 20, 2026, 07:57 PM UTC
Status: Resolved The incident has now been resolved. Our engineering team implemented a fix for the device detection issue. All missing respondents have also been restored successfully. We appreciate your patience while we worked through this issue. Affected components VoC (Operational)