Socialbakers incident

Degraded Performance on Emplifi Knowledge

Resolved after 1 hour 4 minutes, affecting Knowledge, on October 5, 2026.

identified Oct 05, 2026, 03:49 PM UTC

At this time Knowledge is experiencing an intermittent error when editing Topic Responses. We have informed the third party service involved, and they are actively working to resolve the issue. We will send an update when we have verified that it is working.

Started
Oct 05, 2026, 03:49 PM UTC
Resolved
Oct 05, 2026, 04:53 PM UTC
Duration
1h 4m
Detected by Pingoru
Oct 05, 2026, 03:49 PM UTC

Affected components

Knowledge

Update timeline

  1. identified Oct 05, 2026, 03:49 PM UTC

    At this time Knowledge is experiencing an intermittent error when editing Topic Responses. We have informed the third party service involved, and they are actively working to resolve the issue. We will send an update when we have verified that it is working.

  2. resolved Oct 05, 2026, 04:53 PM UTC

    The issue was resolved.

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