Snapsheet Outage History

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Snapsheet had 17 outages in the last 2 years totaling 239h 19m of downtime — averaging 0.7 incidents per month.

There were 17 Snapsheet outages since June 17, 2024 totaling 239h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.snapsheetclaims.com

Minor May 7, 2026

Data Latency Delay

Detected by Pingoru
May 07, 2026, 07:10 PM UTC
Resolved
May 07, 2026, 08:51 PM UTC
Duration
1h 40m
Affected: US
Timeline · 3 updates
  1. identified May 07, 2026, 07:10 PM UTC

    We are currently experiencing data replication latency in the production environment. We are aware of the issue and working to improve performance. We will provide another update within the next two hours.

  2. resolved May 07, 2026, 08:51 PM UTC

    Data replication latency has returned to normal levels. We will review the incident and follow up with a post-mortem within the next business week. Please contact the Snapsheet support team if you experience any further issues.

  3. postmortem May 21, 2026, 05:18 PM UTC

    On May 7, 2026, a data pipeline component responsible for replicating production data to the warehouse entered a silent failure state due to an internal schema inconsistency. This caused data replication to stall for over 4 hours, resulting in missing or delayed data for affected clients. The issue was not caught by automated alerting because the pipeline continued to report a healthy status despite being inactive. Once identified, the problem was resolved by removing the affected table from the pipeline configuration, restoring normal data flow. We are in the process of updating our alerting to report this kind of issue going forward.

Read the full incident report →

Minor April 13, 2026

Data Replication Delay

Detected by Pingoru
Apr 13, 2026, 08:02 PM UTC
Resolved
Apr 14, 2026, 12:45 PM UTC
Duration
16h 42m
Affected: US
Timeline · 3 updates
  1. investigating Apr 13, 2026, 08:02 PM UTC

    We have identified a delay in data replication, and we are are working to address it as a high priority. We will provide an update by 5pm CDT.

  2. monitoring Apr 13, 2026, 09:40 PM UTC

    We have resolved the data replication latency. All new data is replicating, and we are working to confirm data integrity for the time during which the issue occurred. We will provide another update within two hours.

  3. resolved Apr 14, 2026, 12:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Sendgrid Email Deferment Impacting Some Microsoft Office Users

Detected by Pingoru
Feb 25, 2026, 05:39 PM UTC
Resolved
Feb 26, 2026, 03:37 PM UTC
Duration
21h 57m
Affected: US
Timeline · 4 updates
  1. investigating Feb 25, 2026, 05:39 PM UTC

    We have observed an issue with Sendgrid that is causing some customers to experience degraded performance of Microsoft Outlook. This issue is resulting in pending deliveries of some emails from Snapsheet to the impacted Microsoft accounts.

  2. investigating Feb 25, 2026, 06:40 PM UTC

    We have engaged Sendgrid to remediate the issue that is causing the delays in email deliveries. The next update will be no later than 4pm CST.

  3. identified Feb 25, 2026, 09:59 PM UTC

    We have identified the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes. We are seeing some improved performance, but we are continuing to work with Sendgrid to fully resolve the issue. We will provide another update by 10am CST tomorrow.

  4. resolved Feb 26, 2026, 03:37 PM UTC

    Sendgrid has resolved the issue that is causing delayed email deliveries to some recipients with Microsoft associated inboxes, and pending emails have been delivered. Please contact Snapsheet Support with any further questions or concerns.

Read the full incident report →

Minor February 23, 2026

Search Indexing Delay

Detected by Pingoru
Feb 23, 2026, 10:37 PM UTC
Resolved
Feb 24, 2026, 12:13 AM UTC
Duration
1h 35m
Affected: US
Timeline · 2 updates
  1. investigating Feb 23, 2026, 10:37 PM UTC

    There is currently a delay in search indexing that is causing a delay in claims or policies becoming searchable. We are aware of the issue and working to address it as a high priority.

  2. resolved Feb 24, 2026, 12:13 AM UTC

    We have resolved the delay in search indexing and confirmed searches are performing normally.

Read the full incident report →

Minor February 2, 2026

Intermittent UAT Access Issues

Detected by Pingoru
Feb 02, 2026, 11:02 PM UTC
Resolved
Feb 03, 2026, 02:11 AM UTC
Duration
3h 8m
Affected: US
Timeline · 3 updates
  1. identified Feb 02, 2026, 11:02 PM UTC

    We have confirmed that users may experience intermittent issues accessing claims in UAT. We have identified that the issues are related to an interruption with the UAT deployment caused by a Github incident (https://www.githubstatus.com/). We will continue to monitor and work to complete the deployment as soon as possible.

  2. monitoring Feb 03, 2026, 12:56 AM UTC

    We have successfully deployed the latest UAT release, and we are monitoring to confirm no further issues.

  3. resolved Feb 03, 2026, 02:11 AM UTC

    This incident has been resolved, and the latest UAT release has been successfully deployed. Please contact Snapsheet Support if you experience and further issues.

Read the full incident report →

Minor January 22, 2026

Sendgrid Email Blocks Impacting Some Microsoft Office Users

Detected by Pingoru
Jan 22, 2026, 11:34 PM UTC
Resolved
Jan 28, 2026, 04:35 PM UTC
Duration
5d 17h
Affected: USUSUSUS
Timeline · 5 updates
  1. identified Jan 22, 2026, 11:34 PM UTC

    Sendgrid is currently investigating an issue with Microsoft that is causing some customers to experience degraded performance of Microsoft Outlook. This issue is resulting in failed deliveries of some emails from Snapsheet to the impacted Microsoft accounts. Updates from Sendgrid are available at https://status.sendgrid.com/.

  2. identified Jan 23, 2026, 01:56 AM UTC

    Sendgrid is continuing to investigate the issue. Updates from Sendgrid are available at https://status.sendgrid.com/.

  3. identified Jan 23, 2026, 02:12 PM UTC

    Sendgrid is continuing to investigate the issue. Updates from Sendgrid are available at https://status.sendgrid.com/.

  4. identified Jan 27, 2026, 07:59 PM UTC

    We are seeing a some recovery in email deliverability following the disruption with our email delivery partner Sendgrid. While we are still awaiting official confirmation of a final resolution. We will continue to monitor the situation closely.

  5. resolved Jan 28, 2026, 04:35 PM UTC

    We have received confirmation from SendGrid that the increased Microsoft inbox provider blocks are due to an issue with Microsoft, and that the issue is not isolated to SendGrid’s environment nor specific to their sending configuration. While we are seeing improvement (reduction) of deferrals, Microsoft customers who are continuing to observe excessive deferrals and/or blocks should fill out the OLC Support request form at https://olcsupport.office.com/. Thank you for your patience and understanding regarding this issue. If you have any further questions or concerns, please contact Snapsheet Support for assistance.

Read the full incident report →

Major December 1, 2025

API Response Errors

Detected by Pingoru
Dec 01, 2025, 03:22 PM UTC
Resolved
Dec 01, 2025, 05:34 PM UTC
Duration
2h 12m
Affected: US
Timeline · 4 updates
  1. investigating Dec 01, 2025, 03:22 PM UTC

    We are currently investigating an issue with API calls receiving errors. We are treating the issue as Urgent and will provide an update within one hour.

  2. identified Dec 01, 2025, 04:11 PM UTC

    We have identified the issue and fix. We are working to implement the fix and continuing to monitor.

  3. monitoring Dec 01, 2025, 04:38 PM UTC

    We have deployed a fix and continuing to monitor to confirm that there are no ongoing issues.

  4. resolved Dec 01, 2025, 05:34 PM UTC

    The incident is confirmed to be resolved.

Read the full incident report →

Minor November 18, 2025

Cloudflare Outage

Detected by Pingoru
Nov 18, 2025, 03:12 PM UTC
Resolved
Nov 18, 2025, 04:19 PM UTC
Duration
1h 7m
Affected: US
Timeline · 3 updates
  1. monitoring Nov 18, 2025, 03:12 PM UTC

    There is a Cloudflare outage that is impacting Smartcomms and causing letters to fail. Updates are provided by Cloudflare on their status page at https://www.cloudflarestatus.com/. We will continue to monitor and update our own status page accordingly.

  2. monitoring Nov 18, 2025, 03:12 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 18, 2025, 04:19 PM UTC

    The Cloudflare outage has been updated to resolved, and we've confirmed Smartcomm letters are sending successfully.

Read the full incident report →

Minor October 20, 2025

Monitoring Potential Impact from Ongoing AWS Outage

Detected by Pingoru
Oct 20, 2025, 02:59 PM UTC
Resolved
Oct 21, 2025, 02:31 AM UTC
Duration
11h 32m
Affected: USUSUS
Timeline · 4 updates
  1. investigating Oct 20, 2025, 02:59 PM UTC

    We are aware of an ongoing outage within Amazon Web Services (AWS). Our team is actively monitoring for any potential impact to our systems and will provide updates as more information becomes available from AWS.

  2. investigating Oct 20, 2025, 05:03 PM UTC

    We are continuing to monitor the ongoing AWS outage. As a result of this incident, we are experiencing delays in data warehouse replication. We'll share updates as more information becomes available.

  3. investigating Oct 21, 2025, 02:31 AM UTC

    The AWS outage has been confirmed to be resolved. Please reach out to Snapsheet Support with any questions or concerns.

  4. resolved Oct 21, 2025, 02:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 18, 2025

OFAC API

Detected by Pingoru
Aug 18, 2025, 02:54 PM UTC
Resolved
Aug 18, 2025, 10:53 PM UTC
Duration
7h 59m
Affected: US
Timeline · 4 updates
  1. identified Aug 18, 2025, 02:54 PM UTC

    OFAC is experiencing an outage with the OFAC API from trade.gov. They are experiencing a certificate error on their platform and currently looking into it. Payments created with the feature on will be put in Compliance Hold until a user approves them.

  2. identified Aug 18, 2025, 05:55 PM UTC

    We are continuing to monitor OFAC's progress and will provide updates here as we receive them.

  3. monitoring Aug 18, 2025, 07:52 PM UTC

    OFAC has updated their certificate to resolve the error. We are currently transitioning the payments and will provide an update when the transitions are complete.

  4. resolved Aug 18, 2025, 10:53 PM UTC

    All of the pending transactions impacted by the issue have been transitioned, and the incident is considered Resolved. Please contact Snapsheet Support if you continue to experience any further issues.

Read the full incident report →

Notice September 28, 2024

Data Warehouse Delays

Detected by Pingoru
Sep 28, 2024, 04:30 PM UTC
Resolved
Sep 28, 2024, 07:51 PM UTC
Duration
3h 21m
Affected: US
Timeline · 5 updates
  1. identified Sep 28, 2024, 04:30 PM UTC

    We are currently seeing delays in replication through the data warehouse. We actively working on addressing the delay and will provide another update as soon as possible.

  2. identified Sep 28, 2024, 06:08 PM UTC

    We are continuing to work on addressing the replication delays and have engaged AWS support for Amazon's Data Migration Service where the delay is being experienced.

  3. identified Sep 28, 2024, 06:55 PM UTC

    We are seeing normal throughput for the data pipeline and expect the replication delays to be fully resolved shortly.

  4. monitoring Sep 28, 2024, 07:39 PM UTC

    The delays in replication have been resolved and we are continuing to monitor.

  5. resolved Sep 28, 2024, 07:51 PM UTC

    This issue has been resolved. Please contact Snapsheet Support if you experience any further issues.

Read the full incident report →

Minor September 19, 2024

US UAT Navigation bar Issue

Detected by Pingoru
Sep 19, 2024, 01:51 PM UTC
Resolved
Sep 19, 2024, 03:15 PM UTC
Duration
1h 24m
Affected: US
Timeline · 3 updates
  1. investigating Sep 19, 2024, 01:51 PM UTC

    “We are investigating an issue with the navigation bar in US UAT and will provide an update as soon as possible”

  2. investigating Sep 19, 2024, 02:57 PM UTC

    We are continuing to investigate the issue and will provide an update as soon as possible.

  3. resolved Sep 19, 2024, 03:15 PM UTC

    This incident has been resolved. Please contact Snapsheet Support if you experience any further issues.

Read the full incident report →

Minor September 11, 2024

Recent claims are unsearchable

Detected by Pingoru
Sep 11, 2024, 01:47 PM UTC
Resolved
Sep 11, 2024, 02:36 PM UTC
Duration
49m
Affected: US
Timeline · 2 updates
  1. identified Sep 11, 2024, 01:47 PM UTC

    “We are currently seeing delays in claims being indexed for search. We are investigating and will provide updates as they become available.”

  2. resolved Sep 11, 2024, 02:36 PM UTC

    This incident has been resolved. Please contact Snapsheet Support if you experience any further issues.

Read the full incident report →

Minor September 4, 2024

Processing Delays

Detected by Pingoru
Sep 04, 2024, 01:55 PM UTC
Resolved
Sep 04, 2024, 02:22 PM UTC
Duration
27m
Affected: US
Timeline · 3 updates
  1. investigating Sep 04, 2024, 01:55 PM UTC

    We are currently experiencing processing delays with claim details showing up in the work queues.

  2. investigating Sep 04, 2024, 02:22 PM UTC

    The processing delays have been resolved. We will continue to monitor performance and provide a post-mortem as soon as it becomes available.

  3. resolved Sep 04, 2024, 02:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2024

Metrics Showing Internal Error

Detected by Pingoru
Jun 17, 2024, 02:34 PM UTC
Resolved
Jun 17, 2024, 03:02 PM UTC
Duration
28m
Affected: US
Timeline · 3 updates
  1. investigating Jun 17, 2024, 02:34 PM UTC

    We are currently experiencing an issue resulting in metrics dashboards not loading. We are investigating and will provide another update as soon as possible.

  2. investigating Jun 17, 2024, 02:35 PM UTC

    Incident Resolved

  3. resolved Jun 17, 2024, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →