Snapdocs experienced a notice incident on November 20, 2025 affecting Closings, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Closings
Update timeline
- investigating Nov 20, 2025, 07:06 PM UTC
Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.
- monitoring Nov 20, 2025, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 21, 2025, 12:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 21, 2025, 12:53 AM UTC
This incident has been resolved.