Snap One experienced a minor incident on July 23, 2024 affecting Website: snapav.com, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Website: snapav.com
Update timeline
- investigating Jul 23, 2024, 03:43 PM UTC
We have received reports of some snapav.com users encountering issues with web pages not loading and displaying an error message. This is more prevalent on pages outside of the product catalog. Our team is investigating this incident and will provide updates once we have more information.
- monitoring Jul 23, 2024, 04:10 PM UTC
We have successfully implemented and validated a fix. We will continue to monitor.
- resolved Jul 23, 2024, 07:36 PM UTC
Issue has been resolved.