Snap One incident
Multiple Snap One services impacted by 3rd party provider issue
Snap One experienced a major incident on July 31, 2024 affecting Amazon Alexa and Amazon Web Services and 1 more component, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2024, 11:59 PM UTC
Impacts with one of our service providers are currently impacting multiple Snap One services. We are currently monitoring and will provide updates as we learn more. Thanks, Your Snap One Engineering team
- identified Jul 31, 2024, 12:03 AM UTC
Our service provider has identified multiple issues and is working to resolve them. Snap One services are experiencing degraded performance.
- monitoring Jul 31, 2024, 12:40 AM UTC
Snap One services have returned to normal operation. We will continue to monitor the situation until our service provider has fully resolved the underlying issues. More details to follow. Thanks, Your Snap One Engineering team
- resolved Jul 31, 2024, 01:19 AM UTC
Snap One services remain stabilized and are functioning nominally. We will continue to monitor the situation until our service provider has fully resolved the underlying issues. Additionally, we will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team