We have identified a problem with Mydot, Composer and CustomerDot

Update timeline

1. identified Aug 16, 2024, 07:24 PM UTC

   We are aware of the impacts on Mydot, Composer and CustomerDot and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

2. identified Aug 16, 2024, 07:44 PM UTC

   We are currently experiencing an issue that is affecting Control4 Cloud services and disrupting cloud-connected applications, particularly legacy systems. Impacted Services: • Remote Composer Pro connections • Controller Registrations / Unregistering • my.control4.com • customer.control4.com • Remote connections to the Control4 app on systems running C4OS 3.2.2 or lower • Voice services on systems running C4OS 3.2.3 or lower • Intercom Anywhere (local Intercom sessions are not impacted) Our team is actively investigating the cause of this disruption and working towards a resolution. We will provide updates as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

3. monitoring Aug 16, 2024, 07:58 PM UTC

   We have identified the issue, and services are starting to recover. We continue to monitor as we work to get fully recovered. Thanks, Your Snap One Engineering team

4. resolved Aug 16, 2024, 08:07 PM UTC

   All services have been restored. We will dive deeper into root causes and determine how to improve our services. Thank you for your patience and understanding, Your Snap One Engineering team