Snap One incident

OvrC Issue Identified. Investigation underway.

Notice Resolved View vendor source →

Snap One experienced a notice incident on August 29, 2024 affecting Service: OvrC Device Communication & Configuration and Service: OvrC Firmware Updates and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 12:35 PM UTC
Resolved
Aug 29, 2024, 01:13 PM UTC
Duration
37m
Detected by Pingoru
Aug 29, 2024, 12:35 PM UTC

Affected components

Service: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Web Connect

Update timeline

  1. investigating Aug 29, 2024, 12:35 PM UTC

    We have identified an issue with OvrC we are aware and actively investigating solutions and impact. More details to follow. Thanks, Your Snap One Engineering team

  2. monitoring Aug 29, 2024, 01:04 PM UTC

    The original impact was due to 3rd party services we utilize to run this service. A fix has been applied and OvrC services are returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. resolved Aug 29, 2024, 01:13 PM UTC

    As of 9:10AM ET the situation was fully resolved. We will dive deeper into the root cause and determine how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team