Snap One incident

Control4 - Notifications for Intercom Anywhere on Android Issue Identified. Investigation underway.

Snap One experienced a notice incident on September 4, 2024 affecting Mobile App: Control4 OS 3.x Android, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started: Sep 04, 2024, 09:36 PM UTC
Resolved: Sep 04, 2024, 11:29 PM UTC
Duration: 1h 53m
Detected by Pingoru: Sep 04, 2024, 09:36 PM UTC

Affected components

Mobile App: Control4 OS 3.x Android

Update timeline

investigating Sep 04, 2024, 09:36 PM UTC

We have identified an issue with Notifications for Intercom Anywhere on Android. We are aware and actively investigating solutions and impact. More details to follow. Thanks, Your Snap One Engineering team
identified Sep 04, 2024, 11:04 PM UTC

We are aware of the impacts to push notifications for Android on the Control4 mobile app. We are actively engaged in determining the cause and applying a fix. More details will follow. Thanks, Your Snap One Engineering team
resolved Sep 04, 2024, 11:29 PM UTC

As of 7:15PM ET, the situation was fully resolved. We will investigate the root cause and determine how to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team