Snap One incident

We have identified a problem with OvrC services

Critical Resolved View vendor source →

Snap One experienced a critical incident on September 10, 2024 affecting Mobile App: OvrC Connect and Service: OvrC Device Communication & Configuration and 1 more component, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 07:31 PM UTC
Resolved
Sep 10, 2024, 08:30 PM UTC
Duration
58m
Detected by Pingoru
Sep 10, 2024, 07:31 PM UTC

Affected components

Mobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web Connect

Update timeline

  1. identified Sep 10, 2024, 07:31 PM UTC

    We are aware of the impacts on OvrC services and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. monitoring Sep 10, 2024, 07:54 PM UTC

    The fix has been applied and OvrC Services our returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. resolved Sep 10, 2024, 08:30 PM UTC

    As of 4:30PM ET, the situation was fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team