Snap One incident

We have identified a problem degrading OvrC service

Snap One experienced a minor incident on September 19, 2024 affecting Mobile App: OvrC and Mobile App: OvrC Connect and 1 more component, lasting 12m. The incident has been resolved; the full update timeline is below.

Started: Sep 19, 2024, 06:34 PM UTC
Resolved: Sep 19, 2024, 06:47 PM UTC
Duration: 12m
Detected by Pingoru: Sep 19, 2024, 06:34 PM UTC

Affected components

Mobile App: OvrCMobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web ConnectService: OvrC Speed Test

Update timeline

identified Sep 19, 2024, 06:34 PM UTC

We are aware of the impacts on OvrC services and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
monitoring Sep 19, 2024, 06:44 PM UTC

We briefly experienced an outage with OvrC starting at 1:54 pm EDT. While the outage was brief ~15 minutes, we temporarily paused some functionality of OvrC. Impacted functionality: Notifications - We paused Disconnect and Connect notifications from being sent Controller registration - New controller registrations were temporarily disabled Customer handoff - Handing off a Control4 or Luma system were temporarily disabled The fix has been applied and we will continue to monitor, OvrC is returning to normal. You may experience slight impacts on performance as systems fully ramp up and stabilize. Thanks, Your Snap One Engineering team
resolved Sep 19, 2024, 06:47 PM UTC

As of 2:45 pm EDT the situation was fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team