Snap One experienced a minor incident on October 3, 2024 affecting Mobile App: Luma View, lasting 7h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile App: Luma View
Update timeline
- investigating Oct 03, 2024, 12:48 PM UTC
Please note there is a connection issue with Luma View, some user might experience connectivity issues. We are actively working on solutions right now. Thank you and sorry for the inconvenience.
- resolved Oct 03, 2024, 07:53 PM UTC
As of 3:45 pm EDT the situation was fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding.