Snap One incident

Luma View Application not working for some users

Minor Resolved View vendor source →

Snap One experienced a minor incident on October 4, 2024 affecting Mobile App: Luma View, lasting 12h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2024, 02:03 AM UTC
Resolved
Oct 04, 2024, 02:11 PM UTC
Duration
12h 8m
Detected by Pingoru
Oct 04, 2024, 02:03 AM UTC

Affected components

Mobile App: Luma View

Update timeline

  1. identified Oct 04, 2024, 02:03 AM UTC

    Following the fix completed earlier today, we have reports of impacts for some users of the Luma View Application. If you’re still experiencing issues, please try rebooting your device (e.g., phone). We’re continuing to investigate and will provide further updates. iOS users can also try enabling Private Relay by going to Settings > iCloud and turning on Private Relay (iCloud+ required). We apologize for the inconvenience and appreciate your patience. Thanks, Your Snap One Engineering team

  2. resolved Oct 04, 2024, 02:11 PM UTC

    All devices show successful connections, as DNS global replication was completed overnight. If any issues persist, please contact support for assistance. Thank you for your patience during this transition. We appreciate your understanding and support.