Snap One incident
We have identified a problem degrading OvrC service
Snap One experienced a minor incident on October 8, 2024 affecting Mobile App: OvrC and Mobile App: OvrC Connect and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 08, 2024, 12:25 PM UTC
We briefly experienced an interruption with OvrC device connectivity starting at 7:44 pm EDT. We have temporarily paused some functionality of OvrC while we restore all device connectivity. Impacted functionality: Notifications - We paused Disconnect and Connect notifications from being sent Controller registration - New controller registrations is temporarily disabled Customer handoff - Handing off a Control4 or Luma system is temporarily disabled The fixes have already been applied and we continue to monitor all relevant systems; OvrC is returning to normal. You may experience slight impacts on performance as systems fully ramp up and stabilize. Thanks, Your Snap One Engineering team
- monitoring Oct 08, 2024, 12:52 PM UTC
The fix has been applied, and OvrC is returning to normal. As systems fully ramp up and stabilize, you may experience some performance impacts. More details will follow. Thanks, Your Snap One Engineering team
- resolved Oct 08, 2024, 01:16 PM UTC
As of 09:14am ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team