Snap One incident

My Dot, Customer Portal and C4 Mobile Issue Resolved

Notice Resolved View vendor source →

Snap One experienced a notice incident on November 12, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2024, 05:02 PM UTC
Resolved
Nov 12, 2024, 04:00 PM UTC
Duration
—
Detected by Pingoru
Nov 12, 2024, 05:02 PM UTC

Update timeline

  1. resolved Nov 12, 2024, 05:02 PM UTC

    Starting around 11:09am and ending around 11:37am ET, there were issues with My Dot, the Customer portal, and the C4 mobile app. This would have caused degraded performance and/or an inability to login and access the websites/app. As of 11:37am ET, these issues were fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team