Snap One incident

We have identified a problem with OvrC services

Snap One experienced a minor incident on November 20, 2024 affecting Mobile App: OvrC and Mobile App: OvrC Connect and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started: Nov 20, 2024, 02:30 AM UTC
Resolved: Nov 20, 2024, 03:58 AM UTC
Duration: 1h 28m
Detected by Pingoru: Nov 20, 2024, 02:30 AM UTC

Affected components

Mobile App: OvrCMobile App: OvrC ConnectService: OvrC Device Communication & ConfigurationService: OvrC Firmware UpdatesService: OvrC LoginService: OvrC NotificationsService: OvrC Public APIsService: OvrC Web ConnectService: OvrC Speed Test

Update timeline

identified Nov 20, 2024, 02:30 AM UTC

We are aware of the impacts on OvrC services that began around 844 PM ET and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
monitoring Nov 20, 2024, 03:14 AM UTC

We experienced an outage with OvrC starting at 8:44 pm EDT. we temporarily paused some functionality of OvrC. Impacted functionality: Notifications - We paused Disconnect and Connect notifications from being sent Controller registration - New controller registrations were temporarily disabled Customer handoff - Handing off a Control4 or Luma system was temporarily disabled The fix has been applied, and we will continue to monitor it. OvrC is returning to normal. You may experience slight impacts on performance as systems fully ramp up and stabilize.
resolved Nov 20, 2024, 03:58 AM UTC

As of 10:55 PM ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team