Snap One incident

Control4 - Intercom Anywhere / Access Anywhere Performance Degradation

Snap One experienced a minor incident on December 4, 2024 affecting Mobile App: Control4 Intercom Anywhere Android and Mobile App: Control4 Intercom Anywhere iOS and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started: Dec 04, 2024, 07:53 PM UTC
Resolved: Dec 04, 2024, 08:49 PM UTC
Duration: 55m
Detected by Pingoru: Dec 04, 2024, 07:53 PM UTC

Affected components

Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSMobile App: Control4 OS 2.x AndroidMobile App: Control4 OS 3.x AndroidMobile App: Control4 OS 2.x iOSMobile App: Control4 OS 3.x iOSService: Control4 Access AnywhereService: Control4 Composer ProService: Control4 Intercom Anywhere

Update timeline

monitoring Dec 04, 2024, 07:53 PM UTC

Intercom Anywhere, Access Anywhere, and related functionality experienced a performance degradation issue. These services are currently recovering and trending to nominal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
resolved Dec 04, 2024, 08:49 PM UTC

As of 3:45pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team