Snap One incident

We have identified a problem with Control 4 services

Critical Resolved View vendor source →

Snap One experienced a critical incident on December 11, 2024 affecting Mobile App: Control4 Intercom Anywhere Android and Mobile App: Control4 Intercom Anywhere iOS and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 10:44 AM UTC
Resolved
Dec 11, 2024, 11:43 AM UTC
Duration
59m
Detected by Pingoru
Dec 11, 2024, 10:44 AM UTC

Affected components

Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSService: Control4 APIsService: Control4 Intercom AnywhereService: Control4 UpdatesService: Control4 Weather

Update timeline

  1. identified Dec 11, 2024, 10:44 AM UTC

    We are aware of the impacts on Control 4 services and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. monitoring Dec 11, 2024, 10:57 AM UTC

    A fix has been applied and these services are currently recovering and trending to nominal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. resolved Dec 11, 2024, 11:43 AM UTC

    As of 06:42 AM ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team