Snap One incident
An OvrC login Issue Identified. Investigation underway.
Snap One experienced a minor incident on December 13, 2024 affecting Service: OvrC Login, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2024, 02:08 AM UTC
We have identified an issue with some OvrC logins; we are aware of and actively investigating solutions and their impact. More details to follow. Thanks, Your Snap One Engineering team
- identified Dec 13, 2024, 02:46 AM UTC
We are aware of the impacts on some OvrC logins and have identified an issue with a third-party provider. We are working with them to resolve it. More details will follow. Thanks, Your Snap One Engineering team
- monitoring Dec 13, 2024, 03:31 AM UTC
The fix has been applied by our 3rd party provider and OvrC login is returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Dec 13, 2024, 04:14 AM UTC
As of 11:10PM ET the situation is fully resolved. We will investigate the root cause and determine how to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team