Snap One incident

We have identified a problem with Control4 systems

Minor Resolved View vendor source →

Snap One experienced a minor incident on December 18, 2024 affecting Mobile App: Control4 Intercom Anywhere Android and Mobile App: Control4 Intercom Anywhere iOS and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 04:00 PM UTC
Resolved
Dec 18, 2024, 04:00 PM UTC
Duration
—
Detected by Pingoru
Dec 18, 2024, 04:00 PM UTC

Affected components

Mobile App: Control4 Intercom Anywhere AndroidMobile App: Control4 Intercom Anywhere iOSMobile App: Control4 OS 2.x AndroidMobile App: Control4 OS 3.x AndroidMobile App: Control4 OS 2.x iOSMobile App: Control4 OS 3.x iOSService: Control4 Access AnywhereService: Control4 AlexaService: Control4 APIsService: Control4 Composer Express

Update timeline

  1. identified Dec 18, 2024, 03:51 PM UTC

    We are aware of the impacts to Control4 systems and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. resolved Dec 18, 2024, 04:08 PM UTC

    As of 11:00 EST the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team