Snap One incident

Intercom Anywhere Issue Identified. Investigation underway.

Minor Resolved View vendor source →

Snap One experienced a minor incident on February 6, 2025 affecting Service: Control4 Intercom Anywhere, lasting 4h 51m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 10:26 PM UTC
Resolved
Feb 07, 2025, 03:18 AM UTC
Duration
4h 51m
Detected by Pingoru
Feb 06, 2025, 10:26 PM UTC

Affected components

Service: Control4 Intercom Anywhere

Update timeline

  1. investigating Feb 06, 2025, 10:26 PM UTC

    We are currently experiencing an issue with Intercom Anywhere, resulting in degraded performance for some users. We are aware of the situation and are actively investigating to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Thank you for your cooperation.

  2. resolved Feb 07, 2025, 03:18 AM UTC

    As of 9:36 p.m. ET, the situation was fully resolved. We will investigate the root causes further and use the data to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team