Snap One incident

We have identified a problem with text message 2FA on OvrC

Minor Resolved View vendor source →

Snap One experienced a minor incident on February 10, 2025 affecting Service: OvrC Login, lasting 4h 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2025, 08:27 PM UTC
Resolved
Feb 11, 2025, 01:22 AM UTC
Duration
4h 54m
Detected by Pingoru
Feb 10, 2025, 08:27 PM UTC

Affected components

Service: OvrC Login

Update timeline

  1. identified Feb 10, 2025, 08:27 PM UTC

    We are aware of the impacts on text message 2FA for OvrC and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. resolved Feb 11, 2025, 01:22 AM UTC

    As of 7:50PM ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team