Snap One experienced a major incident on February 12, 2025 affecting Mobile App: Luma View, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 12, 2025, 07:22 PM UTC
We are currently experiencing push notification outage with Luma View (mobile app). Our team is working on a fix and will continue to provide updates. Thank you for your patience and sorry for the inconvenience. Thanks, Your Snap One Engineering team
- monitoring Feb 12, 2025, 08:16 PM UTC
The fix has been applied and Luma View push notifications are returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Feb 12, 2025, 11:16 PM UTC
As of 5:10PM ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team