Snap One incident

We have identified a problem with text message 2FA on OvrC

Minor Resolved View vendor source →

Snap One experienced a minor incident on April 10, 2025 affecting Service: OvrC Login, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2025, 05:37 AM UTC
Resolved
Apr 11, 2025, 03:01 PM UTC
Duration
1d 9h
Detected by Pingoru
Apr 10, 2025, 05:37 AM UTC

Affected components

Service: OvrC Login

Update timeline

  1. identified Apr 10, 2025, 05:37 AM UTC

    We are aware of the impacts on text message 2FA for OvrC and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. resolved Apr 11, 2025, 03:01 PM UTC

    Service degradation has been fully resolved. We will dive deeper into root causes and use findings to continue to improve our services. Thank you for your patience and understanding. Your Snap One Engineering team