Snap One incident

We have identified a problem with our Control4 update service

Minor Resolved View vendor source →

Snap One experienced a minor incident on April 15, 2025 affecting Service: Control4 Updates, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 09:30 AM UTC
Resolved
Apr 15, 2025, 01:29 PM UTC
Duration
3h 58m
Detected by Pingoru
Apr 15, 2025, 09:30 AM UTC

Affected components

Service: Control4 Updates

Update timeline

  1. identified Apr 15, 2025, 09:30 AM UTC

    We are aware of the impacts on Control4 update service and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team

  2. monitoring Apr 15, 2025, 10:19 AM UTC

    The update service has stabilized and has returned to normal, you may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team

  3. resolved Apr 15, 2025, 01:29 PM UTC

    As of 6:15 a.m. EDT, the situation was fully resolved. We will continue to investigate the root causes and focus on improving our services. Thank you for your patience and understanding. Your Snap One Engineering team