Snap One experienced a minor incident on May 20, 2025 affecting Mobile App: OvrC and Mobile App: OvrC Connect and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2025, 01:04 PM UTC
OvrC is in an extended maintenance window and users may experience some degradation during this period. We are working diligently to complete this process and return OvrC to full operation. We will update once this is completed. Thanks, Your Snap One Engineering team
- identified May 20, 2025, 04:27 PM UTC
We are continuing to work on a fix for this issue.
- identified May 20, 2025, 10:32 PM UTC
While most services have been restored, we will revert some of our previous changes at 6:00 p.m. Pacific Time tonight to ensure the continued performance and reliability of our platform. We will update the status as we progress. Thanks, Your Snap One Engineering team
- identified May 20, 2025, 10:41 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 20, 2025, 10:52 PM UTC
The maintenance in OvrC was completed shortly before 5pm ET. Since then, performance has stabilized, but we will continue to monitor the situation closely. We have a final round of maintenance planned for 9pm ET which will further stabilize affected services. During that time, you may experience slight impacts to performance as systems fully ramp up. More details to follow. Thanks, Your Snap One Engineering team
- resolved May 21, 2025, 01:58 AM UTC
As of 10pm ET, our follow-up maintenance was completed. We will dive deeper into root causes of the performance issues from the earlier maintenance window and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team