Snap One incident
C4 - Remote Access via Composer Service Degraded
Snap One experienced a minor incident on June 4, 2025 affecting Service: Control4 Composer Pro, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 04, 2025, 03:48 PM UTC
We are aware of the impacts on remote access to systems via Composer Pro and are actively engaged in determining the cause. More details will follow. Thanks, Your Snap One Engineering team
- monitoring Jun 04, 2025, 04:18 PM UTC
The fix has been applied and remote access vis Composer Pro is returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
- resolved Jun 04, 2025, 05:10 PM UTC
As of 12:45PM ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team