SmugMug had 6 outages in the last 2 years totaling 17h 11m of downtime — averaging 0.2 incidents per month.
There were 6 SmugMug outages since July 9, 2025 totaling 17h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
Pages are loading more slowly than usual. Our engineers are on the case.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Uploads are processing slowly. Our team is working on a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a current problem with the SmugMug plug-in for Adobe Lightroom Classic where settings changes result in errors. We would advise against removing the plug-in as this won't resolve the issue. We’re getting to the bottom of this bug and will update with more info once we’ve made a fix.
This incident has been resolved.
We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down.
Images are loading more slowly than usual. Our engineers are on the case.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing problems with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.