SmugMug experienced a critical incident on October 20, 2025 affecting Web and Photos/Videos and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
WebPhotos/VideosSearchUploads
Update timeline
- investigating Oct 20, 2025, 07:17 AM UTC
We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.
- investigating Oct 20, 2025, 08:23 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 04:39 PM UTC
This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down.