SmugMug experienced a major incident on July 9, 2025 affecting Photos/Videos, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Photos/Videos
Update timeline
- investigating Jul 09, 2025, 05:34 PM UTC
Images are loading more slowly than usual. Our engineers are on the case.
- monitoring Jul 09, 2025, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 09, 2025, 06:04 PM UTC
This incident has been resolved.