SmugMug incident

Uploads processing slowly

Minor Resolved View vendor source →

SmugMug experienced a minor incident on February 7, 2026 affecting Uploads, lasting 8h 10m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2026, 06:58 PM UTC
Resolved
Feb 08, 2026, 03:09 AM UTC
Duration
8h 10m
Detected by Pingoru
Feb 07, 2026, 06:58 PM UTC

Affected components

Uploads

Update timeline

  1. investigating Feb 07, 2026, 06:58 PM UTC

    Uploads are processing slowly. Our team is working on a fix.

  2. identified Feb 07, 2026, 11:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 08, 2026, 01:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 08, 2026, 03:09 AM UTC

    This incident has been resolved.